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GE Digital

Support Services (Acceleration Plans)

Maximize the potential value of your IIoT investments and accelerate ROI

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Success Services
Adoption Maturity Curve

Accelerate your path to ROI*

Digital industrial transformation requires more than just installing new software—it requires the adoption and utilization of new tools and solutions across your enterprise. Acceleration Plans were developed specifically to address this need and drive outcome attainment. These plans offer a comprehensive set of service capabilities to help you maximize value from your software investments and capitalize on your digital industrial transformation. Acceleration Plans address critical product support, end-user training and education, data health, and overall organizational adoption needs.

(*GlobalCare is now known as Acceleration Plans from GE Digital.)

Three plans to maximize your ROI

Standard

A value-based plan that provides support inclusive of one business day response time and access to the latest software updates and releases. This plan is ideal for small firms with non-critical applications. 

Support

Response time: 1 business day

24/7 online support requests

Latest product releases and upgrades

Latest service packs, hotfixes, and maintenance upgrades

Training

Online 24/7 getting started education

Premier

A value-based plan that provides support inclusive of one business day response time and access to the latest software updates and releases. This plan is ideal for small firms with non-critical applications. 

Includes all the benefits of the Standard Plan plus:

 

Support

30 minute rapid-response time for:

  • Severity 1 issues
  • 24/7 toll-free emergency access
  • Software test environment keys

Training

Online 24/7 intermediate education services

Adoption

Account health management

Enterprise

A comprehensive plan inclusive of partnerships with adoption, support, and education services. This plan is ideal for enterprise firms with operations across multiple sites that require optimal production and zero downtime.

Includes all the benefits of the Premier Plan plus:

 

Support

Technical Account Manager

Training

Online 24/7 advanced education series

Adoption

Success Manager

Enterprise account health management

Adoption planning and realization

Outcome planning and realization

Data Quality Services

Data quality monitoring

Connectivity monitoring

Sensor health

Knowledge to unlock your potential

Industrial application developers using Predix Platform from GE Digital

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