Skip to main content

Support Services (Acceleration Plans)

Maximize the potential value of your IIoT investments and accelerate ROI

Download Brochure
Success Services
Digital Transformation Service and Software Adoption | GE Digital

Accelerate your path to ROI*

Digital industrial transformation requires more than just installing new software—it requires the adoption and utilization of new tools and solutions across your enterprise.


Acceleration Plans were developed specifically to address this need and drive outcome attainment. These plans offer a comprehensive set of service capabilities to help you maximize value from your software investments and capitalize on your digital industrial transformation.


Acceleration Plans address critical product support, end-user training and education, data health, and overall organizational adoption needs.


Learn more about our new Acceleration Plans for Solution Support.


(*GlobalCare is now known as Acceleration Plans from GE Digital.)

Three plans to maximize your ROI


A value-based plan that provides support inclusive of one business day response time and access to the latest software updates and releases. This plan is ideal for small firms with non-critical applications. 

*Excludes APM/OPM products


Response time: 1 business day

24/7 online support requests

Latest product releases and upgrades

Latest service packs, hotfixes, and maintenance upgrades


Online 24/7 getting started education


A complete solution that accounts for production and operational needs with 30-minute rapid response for critical issues and outcome-based services to drive Adoption. This plan is ideal for customers who want a partner to help them scale and manage their critical operations.

Includes all the benefits of the Standard Plan plus:



30 minute rapid-response time for:

  • Severity 1 issues
  • 24/7 toll-free emergency access
  • Software test environment keys


Online 24/7 intermediate education services


Account Health Monitoring


A comprehensive plan inclusive of partnerships with adoption, support, and education services. This plan is ideal for enterprise firms with operations across multiple sites that require optimal production and zero downtime.

Includes all the benefits of the Premier Plan plus:



Online 24/7 advanced education series

Education Strategy Workshop**

100 education credits

Personalized Education Portal**


200 Services Hours**

Named Customer Success Manager (CSM)

Enterprise account health monitoring

Adoption planning and realization

Outcome planning and realization


**APM/OPM Products only

Knowledge to unlock your potential

Industrial application developers using Predix Platform from GE DigitalIndustrial application developers using Predix Platform from GE Digital

Explore GE Digital's Customer Portal

Have a question and want to search our knowledge-base? Rather ask the community of GE Digital customers and technical experts? Already a customer and want to see your order history? Visit our customer portal.