Customer Success Services
Support Services (Acceleration Plans)
Maximize the potential value of your IIoT investments and accelerate ROI
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Accelerate your path to ROI*
Digital industrial transformation requires more than just installing new software—it requires the adoption and utilization of new tools and solutions across your enterprise.
Acceleration Plans were developed specifically to address this need and drive outcome attainment. These plans offer a comprehensive set of service capabilities to help you maximize value from your software investments and capitalize on your digital industrial transformation.
Acceleration Plans address critical product support, end-user training and education, data health, and overall organizational adoption needs.
Learn more about our new Acceleration Plans for Solution Support.
(*GlobalCare is now known as Acceleration Plans from GE Digital.)
Three plans to maximize your ROI
Standard*
A value-based plan that provides support inclusive of one business day response time and access to the latest software updates and releases. This plan is ideal for small firms with non-critical applications.
*Excludes APM/OPM products
Response time: 1 business day
24/7 online support requests
Latest product releases and upgrades
Latest service packs, hotfixes, and maintenance upgrades
Online 24/7 getting started education
Premier
A complete solution that accounts for production and operational needs with 30-minute rapid response for critical issues and outcome-based services to drive Adoption. This plan is ideal for customers who want a partner to help them scale and manage their critical operations.
Includes all the benefits of the Standard Plan plus:
30 minute rapid-response time for:
- Severity 1 issues
- 24/7 toll-free emergency access
- Software test environment keys
Online 24/7 intermediate education services
Account Health Monitoring
Enterprise
A comprehensive plan inclusive of partnerships with adoption, support, and education services. This plan is ideal for enterprise firms with operations across multiple sites that require optimal production and zero downtime.
Includes all the benefits of the Premier Plan plus:
Online 24/7 advanced education series
Education Strategy Workshop**
100 education credits
Personalized Education Portal**
200 Services Hours**
Named Customer Success Manager (CSM)
Enterprise account health monitoring
Adoption planning and realization
Outcome planning and realization
**APM/OPM Products only
Knowledge to unlock your potential
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Support Services
Let us help you accelerate your Industrial Internet journey.