Electric Utilities
Premium Maintenance & Support (M&S) Services for Utilities and Telecoms
Drive best-in-class operational excellence with Premium M&S Services
Download Premium M&S Services brochure
What are Premium M&S Services?
Premium Maintenance and Support (M&S) Services are part of the GE Digital M&S portfolio and are backed by GE Digital’s experience and deep domain expertise.
By partnering with us, we can help your organization achieve business goals and objectives, by providing application support and value-added services.
Dedicated to your success
Improve stability and efficiency of mission-critical applications and reduce down-time
Increase quality of service by having a stable and predictable system
Maximize productivity and reduce the cost of ownership and maintenance
Access the latest product releases and upgrade information
Have access to all defect fixes and product knowledgebase
Benefit from a global delivery model
Helping you deliver reliable services for your users
Consulting Services for GE Transmission and Distribution product lines
Work with GE’s technical staff to ensure you obtain the maximum benefit from GE Transmission and Distribution software products. Services include:
- Systems Administration
- User Account Propagation Implementation
- Systems Health Check
- Customer-based Updates and Upgrades
- Source Consulting
- Modeling Consulting
- Power/Network Applications
- Simulator Applications (DTS/DOTS)
- Data Archiving
Consulting Services for GE GIS product lines
Achieve maximum value from your GE GIS software products by working with GE’s technical experts. Services include:
- Diagnostics for Smallworld
- System Performance Optimization
- Consulting Service Package
Educational Services and eLearning Packages for GE Digital product lines
A full range of technical training for customers of our GE Digital products. Services include:
- Open Registration Training
- Customer Site Training
- Project Training
- Training Package for T&D Product Lines
- Training Credits for Transmission, Distribution and GE GIS product lines
- Subject Based eLearning Packages for AEMS & ADMS
- eLearning and Webinar Educational Services package
- NERC Operator Continuing Education Hours (CEHs)
- Learning/Training path - Certification
- Unlimited eLearning Subscription
Managed Services solution for GE Transmission, Distribution and GIS product lines
A wide range of technical IT services for customers and potential customers of our GE Digital products. Services include:
- Applications Managed Services
- Applications + OS Managed Services
- Complete Solution Managed Services
Grid Security Support Services
Specific support services to help our customers address Cyber Security updates and compliance for their mission critical systems. Services include:
- Level 2 Security Patch Testing Support Services
- Level 3 Security Patch Deployment Support Service
Test Automation
A software only offering combining a commercial test harness from Katalon with GE-authored product APIs and test scripts. Automatically executes a defined sequence of tests on a specified target environment to assess correct configuration and proper behavior of installed GE applications.
Key Features:
- Configure tests for your specific configuration and database content
- Manage differences between specific non-production environments through profiles
- Log pass / fail results as well as additional diagnostic information for failures
- Define your own tests, leveraging keywords to reference existing tests
Key Benefits:
- Perform more frequent and in-depth validation of data, configuration & code changes
- Conduct more tests in a much shorter span of time in a highly repeatable fashion, freeing the human tester to focus on expanded / ad hoc testing.
- Improve capability to detect and identify data, configuration, or software errors before they reach production
Dedicated to your success
- Extend your technical teams’ knowledge with our deep domain experience
- Let us provide a comprehensive, unbiased analysis of your operations
- Relax knowing your industrial assets are under 24/7 remote monitoring
- Trusted by 1100 customers and growing
Shift from reactive problem solving to proactive system management and optimization
Our offerings are backed by years of experience, mature processes and robust delivery systems. Our commitment is to go beyond service level agreements and deliver consistent and lasting value. We do this by building long-term partnerships with our customers.