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Premium Maintenance & Support (M&S) Services for Utilities and Telecoms

Drive best-in-class operational excellence with Premium M&S Services

Download Premium M&S Services brochure
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What are Premium M&S Services?

GE Premium M and S Services

Premium Maintenance and Support (M&S) Services are part of the GE Digital M&S portfolio and are backed by GE Digital’s experience and deep domain expertise.

 

By partnering with us, we can help your organization achieve business goals and objectives, by providing application support and value-added services.

Dedicated to your success

Improve stability and efficiency of mission-critical applications and reduce down-time

Increase quality of service by having a stable and predictable system

Maximize productivity and reduce the cost of ownership and maintenance

Access the latest product releases and upgrade information

Have access to all defect fixes and product knowledgebase

Benefit from a global delivery model

Helping you deliver reliable services for your users

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Consulting Services for GE Transmission and Distribution product lines

 

Work with GE’s technical staff to ensure you obtain the maximum benefit from GE Transmission and Distribution software products. Services include:

 

  • Systems Administration
  • User Account Propagation Implementation
  • Systems Health Check
  • Customer-based Updates and Upgrades
  • Source Consulting
  • Modeling Consulting
  • Power/Network Applications
  • Simulator Applications (DTS/DOTS)
  • Data Archiving
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Consulting Services for GE GIS product lines

 

Achieve maximum value from your GE GIS software products by working with GE’s technical experts. Services include:

 

  • Diagnostics for Smallworld
  • System Performance Optimization
  • Consulting Service Package
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Educational Services and eLearning Packages for GE Digital product lines

 

A full range of technical training for customers of our GE Digital products. Services include:

 

  • Open Registration Training
  • Customer Site Training
  • Project Training
  • Training Package for T&D Product Lines
  • Training Credits for   Transmission, Distribution and GE GIS product lines
  • Subject Based eLearning Packages for AEMS & ADMS
  • eLearning and Webinar Educational Services package
  • NERC Operator Continuing Education Hours (CEHs)
  • Learning/Training path - Certification

 

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Managed Services solution for GE Transmission, Distribution and GIS product lines

 

A wide range of technical IT services for customers and potential customers of our GE Digital products. Services include:

 

  • Applications Managed Services
  • Applications + OS Managed Services
  • Complete Solution Managed Services

 

Specific support services to help our customers address Cyber Security updates and compliance for their mission critical systems

Grid Security Support Services

 

Specific support services to help our customers address Cyber Security updates and compliance for their mission critical systems. Services include:

 

  • Level 2 Security Patch Testing Support Services
  • Level 3 Security Patch Deployment Support Service

 

Dedicated to your success

  • Extend your technical teams’ knowledge with our deep domain experience
  • Let us provide a comprehensive, unbiased analysis of your operations
  • Relax knowing your industrial assets are under 24/7 remote monitoring
  • Trusted by 1100 customers and growing
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Shift from reactive problem solving to proactive system management and optimization

Our offerings are backed by years of experience, mature processes and robust delivery systems. Our commitment is to go beyond service level agreements and deliver consistent and lasting value. We do this by building long-term partnerships with our customers.

 

Let GE Digital help you accelerate your digital transformation