Maximize the value of your software investment and accelerate ROIVisit Customer Support Portal
Fast, effective support maximizes your software investment and delivers a competitive edge in today’s connected world. This means:
Acceleration Plans (AP) are software support and services annual subscriptions designed to help customers address critical product support, education, account health, and overall adoption needs.
Whether you need to quickly resolve operations issues, gain product & technology expertise, or streamline software updates, Acceleration Plans play a key role in making your business outcomes a reality.
Learn more about our Acceleration Plans options for:
Subscribe to Enterprise Acceleration Plans and gain access to a range of technical, advisory and educations services designed to help your organization deliver more value and maximize your investment in APM.
Under an easy-to-manage subscription model, organizations have four options to accelerate the success of APM programs:
Disruption Escalation: Process for on-going nontechnical issue management and escalation.
Account Health Review: Provides you the opportunity to review issue remediation progress, identify possible barriers to success, and agree on path forward.
Governance/Adoption Readiness: GE outlines appropriate stakeholders at each hierarchy layer and defines regular operating mechanisms for each group. Also, assesses and identifies outcome barriers prior to go-live.
Outcome Solution Roadmap: GE translates desired outcomes into an attainment plan and multi-generation roadmap establishing pathway to success.
Solution Release Readiness: Provides an overview of upcoming releases and best-practices. Early input on upcoming changes and feedback into roadmap.
Personalized Education Portal: Offer you continuous access to eLearning courses, users’ profiles details and useful metrics for each assigned training completion.
Education Strategy Workshop: Consulting workshop to develop a long-term education journey aligned with your business goals.
Exclusive On-Line education content: Access to Enterprise education content and GE experts leading new and upcoming features and updates.
Education Credits: Provides maximum flexibility to purchase and redeem training. Applicable to several GE training offering.
Consulting Hours: Provides access to GE experts in a timely fashion to increase the value and adoption of our GE’s APM.
Subscribe to Proficy Acceleration Plans and take advantage of our global team of experienced Support Professionals and Customer Success Managers as well as our Education Services.
We offer various support options to meet your specific organization needs and optimize your Proficy® software experience. Proficy Acceleration Plans offer a robust end-to-end support experience by combining:
Exceptional technical support and maintenance
Extensive education offerings
Structured adoption readiness and outcome plans services
NOTE: The specific benefits and features listed below vary according to the Proficy Acceleration Plan that you select. Discuss with your GE sales representative which Support features are needed at your organization.
Unlimited phone, web, and email support
Emergency 24/7 after hour phone support for critical cases
Quick 30-minute response for critical cases
Access to Customer Center (web) Portal
Complementary upgrades to new product releases
License assurance and emergency replacements
Complementary or special pricing for test upgrade environment keys for on-prem software products
Online access to self-paced training
Complementary seats to Instructor-led training courses
Packages of Education Credits to exchange for self-paced or Instructor-led training
Customized Education Workshops and Tracking Dashboards
Annual account health monitoring and reviews
Assigned Customer Success Managers
Solution Adoption Services
Education Strategy Support Services
Outcome Delivery Services
Service & Consulting support