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Maximize the value of your software investment and accelerate ROI

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Customer Support Portals

Visit our Customer Center support sites to search our knowledge bases, ask the communities, and create support cases.

 

Need a Support Services Plan?

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Accelerate your path to ROI

Fast, effective support maximizes your software investment and delivers a competitive edge. Our Acceleration Plans (AP) are software support and services annual subscriptions to address critical product support, education, account health, and overall adoption needs.

 

  • Easy access to deep product expertise
  • Peace of mind from having an emergency lifeline in critical plant situations
  • Flexibility to streamline your technology to minimize cost, impact, and risk

 

Explore Acceleration Plans

Award-Winning Support from GE Vernova

Whether you need to quickly resolve operations issues, gain product & technology expertise, or streamline software updates, Acceleration Plans play a key role in making your business outcomes a reality. 

 

Learn more about our Acceleration Plans options for:

 

 

Acceleration Plans for APM Software

Subscribe to Enterprise Acceleration Plans and gain access to a range of technical, advisory and educations services designed to help your organization deliver more value and maximize your investment in APM.

 

Under an easy-to-manage subscription model, organizations have four options to accelerate the success of APM programs:

 

APM and OPM Support Plans

 

 

Outcome Services

  • Disruption Escalation: Process for on-going nontechnical issue management and escalation.

  • Account Health Review: Provides you the opportunity to review issue remediation progress, identify possible barriers to success, and agree on path forward.

  • Governance/Adoption Readiness: GE outlines appropriate stakeholders at each hierarchy layer and defines regular operating mechanisms for each group. Also, assesses and identifies outcome barriers prior to go-live.

  • Outcome Solution Roadmap: GE translates desired outcomes into an attainment plan and multi-generation roadmap establishing pathway to success.

  • Solution Release Readiness: Provides an overview of upcoming releases and best-practices. Early input on upcoming changes and feedback into roadmap.

 

Enhanced Education Services

  • Personalized Education Portal: Offer you continuous access to eLearning courses, users’ profiles details and useful metrics for each assigned training completion.

  • Education Strategy Workshop: Consulting workshop to develop a long-term education journey aligned with your business goals.

  • Exclusive On-Line education content: Access to Enterprise education content and GE experts leading new and upcoming features and updates.

 

Value Services

  • Education Credits: Provides maximum flexibility to purchase and redeem training. Applicable to several GE training offering.

  • Consulting Hours: Provides access to GE experts in a timely fashion to increase the value and adoption of our GE’s APM.

 

Learn more about Acceleration Plans for APM software.

     

    Acceleration Plans for Proficy® Software including iFIX® and CIMPLICITY®

     

    Subscribe to Proficy Acceleration Plans and take advantage of our global team of experienced Support Professionals and Customer Success Managers as well as our Education Services.

     

    We offer various support options to meet your specific organization needs and optimize your Proficy® software experience. Proficy Acceleration Plans offer a robust end-to-end support experience by combining:

    • Exceptional technical support and maintenance

    • Extensive education offerings

    • Structured adoption readiness and outcome plans services

     

    NOTE: The specific benefits and features listed below vary according to the Proficy Acceleration Plan that you select. Discuss with your GE sales representative which Support features are needed at your organization.

     

    General Support and Maintenance 

    • Unlimited phone, web, and email support

    • Emergency 24/7 after hour phone support for critical cases

    • Quick 30-minute response for critical cases

    • Access to Customer Center (web) Portal

    • Complementary upgrades to new product releases

    • License assurance and emergency replacements

    • Complementary or special pricing for test upgrade environment keys for on-prem software products

     

    Education Services

    • Online access to self-paced training

    • Complementary seats to Instructor-led training courses

    • Packages of Education Credits to exchange for self-paced or Instructor-led training

    • Customized Education Workshops and Tracking Dashboards

     

    Adoption Services

    • Annual account health monitoring and reviews

    • Assigned Customer Success Managers

    • Solution Adoption Services

    • Education Strategy Support Services

    • Outcome Delivery Services

    Optional Add-On Benefits

    • Education Credits

    • Service & Consulting support

     

    Ready for the next step?