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Customer Support Portals

Visit our Customer Center support sites to search our knowledge bases, ask the communities, and create support cases.


Need a Support Services Plan?

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Accelerate your path to ROI

Fast, effective support maximizes your software investment and delivers a competitive edge. Our Acceleration Plans (AP) are software support and services annual subscriptions to address critical product support, education, account health, and overall adoption needs.


  • Easy access to deep product expertise
  • Peace of mind from having an emergency lifeline in critical plant situations
  • Flexibility to streamline your technology to minimize cost, impact, and risk


Explore Acceleration Plans

Award-Winning Support from GE Vernova

Whether you need to quickly resolve operations issues, gain product & technology expertise, or streamline software updates, Acceleration Plans play a key role in making your business outcomes a reality. 


Learn more about our Acceleration Plans options for:



Acceleration Plans for APM and Emissions & Generation Management Software

Subscribe to Enterprise Acceleration Plans and gain access to a range of technical, advisory, and education services designed to help your organization deliver more value and maximize your investment in APM and Emissions & Generation Management software.


Utilizing an easy-to-manage subscription model, organizations can choose from one of four options to accelerate the success of their APM and Emissions & Generation Management software program:



Enhanced Education Services 

  • Exclusive Online Education Content: Access to enterprise education content and solution experts leading new and upcoming features and updates.
  • Personalized Education Portal: Offers you personalized, continuous access to eLearning courses, user profile details, and useful metrics for assigned training completion.
  • Education Strategy Workshop: Consulting workshop to develop a long-term education journey aligned with your business goals.


Outcome Services 

  • Disruption Escalation: Process for ongoing, non-technical issue management and escalation.
  • Annual Account Health Review: Operating mechanism to review issue remediation progress, identify possible barriers to success, and agree on a path forward.
  • Governance/Adoption Readiness: Outlines appropriate stakeholders at each hierarchy layer and defines regular operating mechanisms for each group, assessing and identifying outcome barriers prior to go-live.
  • Outcome Solution Roadmap: Translates desired outcomes into an attainment plan and multi-generation roadmap establishing a pathway to success.
  • Solution Roadmap/Release Readiness: Provided upon major release, an overview of upcoming releases and best practices, enabling early input about software changes coming and feedback into the software roadmap.
  • Named Customer Success Manager: A Customer Success Manager (CSM) will be assigned to your account to coordinate the delivery of Outcome Services, Enhanced Education Services, and Value Services. 


Value Services 

  • Training Credits: Provides your organization with the maximum flexibility to purchase and redeem training; applicable to instructor led training, eLearning, assessments, and certifications.
  • Consulting Hours: Provides access to experts when customers need advisory or optimization consultancy to increase the value and adoption of their solutions.


Ready for the next step?

Acceleration Plans for Proficy® Software including iFIX® and CIMPLICITY®


Subscribe to Proficy Acceleration Plans and take advantage of our global team of experienced Support Professionals and Customer Success Managers as well as our Education Services.


We offer various support options to meet your specific organization needs and optimize your Proficy® software experience. Proficy Acceleration Plans offer a robust end-to-end support experience by combining:

  • Exceptional technical support and maintenance

  • Extensive education offerings

  • Structured adoption readiness and outcome plans services


NOTE: The specific benefits and features listed below vary according to the Proficy Acceleration Plan that you select. Discuss with your GE sales representative which Support features are needed at your organization.


General Support and Maintenance 

  • Unlimited phone, web, and email support

  • Emergency 24/7 after hour phone support for critical cases

  • Quick 30-minute response for critical cases

  • Access to Customer Center (web) Portal

  • Complementary upgrades to new product releases

  • License assurance and emergency replacements

  • Complementary or special pricing for test upgrade environment keys for on-prem software products


Education Services

  • Online access to self-paced training

  • Complementary seats to Instructor-led training courses

  • Packages of Education Credits to exchange for self-paced or Instructor-led training

  • Customized Education Workshops and Tracking Dashboards


Adoption Services

  • Annual account health monitoring and reviews

  • Assigned Customer Success Managers

  • Solution Adoption Services

  • Education Strategy Support Services

  • Outcome Delivery Services

Optional Add-On Benefits

  • Education Credits

  • Service & Consulting support


Ready for the next step?