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Remote Operations

Help ensure worker safety and operations continuity with secure remote/mobile operator controls

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Remote operations software

What is Remote Operations?

Remote/mobile operator access to essential on-site HMI monitoring and control functions | GE Digital

Secure and compliant remote/mobile operator controls

Remote Operations is a packaged software and appliance solution that provides remote/mobile operator access to essential on-site HMI monitoring and control functions. A unique secure network system, hard-token credentials and granular access controls ensure that remote, mobile and on-site operators can work independently or together in a secure and NERC-CIP compliant environment.

"A solution like GE Digital’s Remote Operations enables industrial organizations to adopt remote staffing, flexible resourcing, centralized monitoring, and autonomous operations. Beyond security and compliance requirements, customers need to have granular access, permissioning, and safety controls that allow location-independent work without undue risk.”


Kevin Prouty, IDC, Group VP, Energy & Manufacturing Insights

Drive Results with Remote Operations

Engineer monitoring operations at power plant | GE Digital software


During this time of uncertainty, Industrials are re-evaluating emergency preparedness, employee health measures and the need to operate reliably with reduced on-site staff.


GE Digital is now offering Remote Operations – a remotely deployable, turnkey solution to rapidly enact critical procedural changes to help protect both your operations and your employees’ safety.


Understand the key considerations for evaluating remote operations solutions.

Digital worker using GE Digital software on tablet | Industrial software

Operators anywhere

Remote and mobile operators have secure and managed access to equivalent on-site HMI visualizations and essential operational controls regardless of HMI solutions in production. Managed security and operational validation safeguards ensure that remote, mobile and on-site staff can work independently or together in a secure and compliant remote operations center environment.

GE Digital industrial software provides secure remote operations


Remote Operations is built around a secure connection broker appliance featuring two-factor authentication; role, time and equipment-based access controls; session logging and recording;  and encrypted pixel-only data transfer. The solution meets compliance standards for NERC-CIP, ISA 99/62443, HIPAA and NIST 800-53.

Oil & Gas Maintenance workers | Software for O&G | GE Digital

Rapid deployment

Remote Operations Response is a special packaged offer that immediately enables basic remote/mobile monitoring and assistance for plant operations. Compatible with virtually any system and equipment, Remote Operations Response can be remotely installed in a single day and without unit shutdown.


Why GE Digital

GE Digital has been providing proven HMI/SCADA and secure network connectivity solutions for years. Now we have packaged these technologies into a dedicated remote operations center turnkey solution that can be remotely installed and in production in as little as a single working day. Advanced functions are available in separate but compatible upgrade packages.

How are you responding to today's health and safety challenges?

Learn how today's challenges can also be the catalyst towards a new, lower cost operating model emphasizing staff flexibility and efficiency. 

Customer Testimonials

AES has invested heavily in all things digitization as the foundation of our strategic plans. GE Remote Operations is an important technology pillar, enabling contingency operations, digital worker capabilities, and our continuing drive towards toward intelligent and efficient operations at every level.

A key objective of adding Remote Operations capability to the power plant is to empower our workforce and improve safety – not only with remote location flexibility, but also within the plant. Onsite operators and maintenance staff can use Remote Operations mobility features to work together efficiently, enhancing overall personnel safety at the plant, while ensuring continuity of remote visualization, command, and control of the power generation assets at the site.

Command Center

Command Center for Remote Operations | GE Digital

Deliver a 360˚ view of operations, fleet, and assets using a centralized secure solution to rapidly configure industrial applications to connect, aggregate, and visualize data into a single view. This modern digital experience improves operations, cross functional collaboration, and data collection – from anywhere, on any device.

Remote Operations Command Center from GE Digital Provides 360 View of Power Generation and Oil & Gas Assets and Controls Not Chained to Location

Read the press release.

See Remote Operations in Action

Remote Operations is a packaged software and appliance solution that provides remote/mobile operator access to essential on-site HMI monitoring and control functions. Watch this short video series to learn how you can benefit from having remote operations functionality for your facility.

  • Engineer using GE Digital industrial software

    5 Minute Overview

    5 Minute Overview

    Watch this short overview of Remote Operations functionality, security and safety controls.

    Watch now
  • Digital worker in Oil & Gas using GE Digital software for remote operations

    Troubleshoot & Fix

    Troubleshoot & Fix

    Allow an offsite expert to securely remote in, rectify an equipment failure and avoid a trip to the control room.

    Watch now
  • GE Digital software assist oil& gas engineers securely manage refinery operationsGE Digital software assist oil& gas engineers securely manage refinery operations

    Onsite Mobility & Collaboration

    Onsite Mobility & Collaboration

    Let an onsite technician diagnose a problem and take direct control to correct an issue and verify success.

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  • Engineers in the field using remote operations software from GE Digital

    Digital Inspections

    Digital Inspections

    Automate the offline data collection process and translate images to time series.

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  • Engineer in control room using GE Digital industrial software and predictive analytics

    Remote Expert Interplant

    Remote Expert Interplant

    Enable a control room operator to request help and directly work with an operator from a different plant.

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  • Engineer in control room using GE Digital industrial software with predictive analytics

    Multi-Plant Command Center

    Multi-Plant Command Center

    See how a fleet operations staffer can monitor operations across several plants concurrently.

    Watch now

Ensuring continuity in times of uncertainty

Ensure operational reliability

Leverage worker location flexibility to handle all circumstances

Guard personnel health and safety

Enable non-critical on-site staff to work remotely

Cope with reduced staff

Use centralized remote expertise to augment essential local staffing

Remain secure and compliant

A non-disruptive highly secure and NERC-CIP compliant overlay

Act with urgency

Rapid response package with options for advanced functions

Let GE Digital show you how to set up remote operations for your industrial sites

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