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Remote Operations

Safe, efficient, and reliable operations. Anywhere, anytime. Achieve enterprise-level visibility, workforce safety, flexibility, and productivity, and ensure security and compliance.

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Remote Operations - Work from anywhere, securely

Remote Operations: What is it?

Remote Operations - Operate from anywhere, anytime... securely

Secure and compliant remote/mobile operator controls.

Remote Operations is a packaged software and appliance solution that provides remote/mobile operator access to essential on-site HMI monitoring and control functions.


Remote Operations combines a secure network system, hard-token credentials, and granular access controls to ensure that remote, mobile, and on-site operators can work independently or together in a secure and compliant environment.

“GE Digital’s Remote Operations enables industrial organizations to adopt remote staffing, centralized and flexible resourcing, and autonomous operations.”


Kevin Prouty, IDC, Group VP, Energy & Manufacturing Insights

Leverage Remote Operations to address challenges and drive results

Operate from anywhere

Monitor, diagnose, instruct, control, and operate from anywhere, anytime

Remote Operations enables collaboration, boosts on-site mobility, and helps you minimize the number of on-site staff by leveraging remote expertise. 

Site- and enterprise-level visibility and control

Site- and enterprise-level visibility and control

Vendor-neutral HMI and controls give you a single system to consolidate, aggregate, visualize, analyze, and access data. 

End-to-end security and compliance

End-to-end security and compliance

Based on a zero-trust security backbone to meet stringent security & compliance requirements. Meets NERC-CIP, NIST, and other global standards.

Optimize O&M Costs

Improve efficiency and minimize travel-related expenses and time losses.

Immediately enable contingency operations

Remotely handle emergencies such as COVID-19, weather conditions or unforeseen events. RO Response can be remotely installed in a single day and without unit shutdown.

Act with urgency

Respond faster with site and enterprise-level visibility of control room & maintenance ops which help make better decisions and act with urgency.

Cope with reduced staff

Overcome staff shortages by augmenting your team with remote expertise.

Safeguard personnel health and safety

Enable non-critical on-site staff to work remotely.

Explore the Benefits of Remote Operations


Six Key Considerations for Power Generators Evaluating Remote Opeartions

Control room functions need no longer be confined to the control room. Remote expertise can be called on as needed.

Case Study

Power generator realizes $1.4M annual gains

A Middle Eastern power generator uses Remote Operations Response, Command Centers, and Mobility solutions to tackle two core challenges.


Increase Power Plant Productivity and Reduce O&M Costs

Watch this webinar and learn how responding to current health and safety challenges can also be the catalyst towards a new, lower cost operating model…


How Energy Organizations Can Address Challenges with Remote Operations Software

Let's look at some of the most common challenges faced by energy generators and how enterprise-focused remote operations solutions help address them.

Remote Operations Packages

Remote Operations is available in two packages, Remote Operations Response (RO Response) and Remote Operations Advanced (RO Advanced). Each package accommodates different needs/goals, from enabling urgent continuity to building fault-tolerant fleet-wide operations centers. The base package (Remote Operations Response) is a prerequisite for deploying solutions from the Advanced package.

Remote Operations - Response

Remote Operations Response: Enabling immediate operations continuity

This on-premises hardware and software solution offers a core set of capabilities to immediately enable remote/mobile monitoring and assistance for contingency operations.


RO Response features:

  • Lightweight design and easy deployment/use
  • OEM-agnostic and non-disruptive technology, requiring only the addition of a pre-configured secure network appliance and firewall
  • Fast and easy installation — upon equipment arrival, installation can be done in a single working day with remote support from GE and no unit shutdown required
Command Center for Remote Operations | GE Digital

Command Center (RO Advanced): Enabling site/enterprise-level visibility & control

A secure system to aggregate data into actionable information, enabling enterprise-wide visibility and collaboration, regardless of location. Through Command Center's code-free design experience, organizations can easily create intuitive dashboards that monitor, analyze, and operate enterprise control rooms, fleet, and even equipment drill-downs - remotely in a securely contained environment.

Remote Operations - Mobility

Mobility (RO Advanced): Boost on-site Mobility

A purpose-built, OEM-agnostic mobile HMI software that enables plant workers to have safe and secure access to control room capabilities anywhere within the boundaries of the plant.


Mobility features:

  • A rich and failsafe user experience across standard devices
  • Familiar HMI experience in compact, mobile-first form
  • ‘View only’ access as default operational mode
  • Interactive control switching with control room
  • Unlocking and pop-out features to confirm intent
  • Screen-locking to prevent accidental command execution
  • Support for tablets with stylus (ATEX)
Remote Operations - E-Stop

E-Stop (RO Advanced): Safety & Compliance

E-Stop offers remote emergency trip capabilities that ensure safety and compliance, especially in case of contingencies. It is highly useful for cases when Remote Operations is used in unmanned or reduced staffing schemes.


E-Stop features:

  • Same look and feel as the control room E-stop button
  • The reliability of a hardwired connection
  • The ease and lower cost of a software version

Remote Operations in Action

Watch this short video series to learn how you can benefit from having remote operations functionality for your facility.

  • Engineer using GE Digital industrial software

    5 Minute Overview

    5 Minute Overview

    Watch this short overview of Remote Operations functionality, security and safety controls.

    Watch now
  • Digital worker in Oil & Gas using GE Digital software for remote operations

    Troubleshoot & Fix

    Troubleshoot & Fix

    Allow an offsite expert to securely remote in, rectify an equipment failure and avoid a trip to the control room.

    Watch now
  • GE Digital software assist oil& gas engineers securely manage refinery operationsGE Digital software assist oil& gas engineers securely manage refinery operations

    Onsite Mobility & Collaboration

    Onsite Mobility & Collaboration

    Let an onsite technician diagnose a problem and take direct control to correct an issue and verify success.

    Watch now
  • Engineer in control room using GE Digital industrial software and predictive analytics

    Remote Expert Interplant

    Remote Expert Interplant

    Enable a control room operator to request help and directly work with an operator from a different plant.

    Watch now
  • Engineer in control room using GE Digital industrial software with predictive analytics

    Multi-Plant Command Center

    Multi-Plant Command Center

    See how a fleet operations staffer can monitor operations across several plants concurrently.

    Watch now

Use Cases: How Leading Energy Companies are Using Remote Operations

Let GE Digital show you how to set up remote operations for your industrial sites