Monitor, diagnose, instruct, control, and operate from anywhere, anytime
Remote Operations enables collaboration, boosts on-site mobility, and helps you minimize the number of on-site staff by leveraging remote expertise.
Industrial Software
Remote Operations
Safe, efficient, and reliable operations. Anywhere, anytime. Achieve enterprise-level visibility, workforce safety, flexibility, and productivity, and ensure security and compliance.
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Remote Operations: What is it?
Secure and compliant remote/mobile operator controls.
Remote Operations is a packaged software and appliance solution that provides remote/mobile operator access to essential on-site HMI monitoring and control functions.
Remote Operations combines a secure network system, hard-token credentials, and granular access controls to ensure that remote, mobile, and on-site operators can work independently or together in a secure and compliant environment.
“GE Digital’s Remote Operations enables industrial organizations to adopt remote staffing, centralized and flexible resourcing, and autonomous operations.”
Kevin Prouty, IDC, Group VP, Energy & Manufacturing Insights
Leverage Remote Operations to address challenges and drive results
Site- and enterprise-level visibility and control
Vendor-neutral HMI and controls give you a single system to consolidate, aggregate, visualize, analyze, and access data.
End-to-end security and compliance
Based on a zero-trust security backbone to meet stringent security & compliance requirements. Meets NERC-CIP, NIST, and other global standards.
Optimize O&M Costs
Improve efficiency and minimize travel-related expenses and time losses.
Immediately enable contingency operations
Remotely handle emergencies such as COVID-19, weather conditions or unforeseen events. RO Response can be remotely installed in a single day and without unit shutdown.
Act with urgency
Respond faster with site and enterprise-level visibility of control room & maintenance ops which help make better decisions and act with urgency.
Cope with reduced staff
Overcome staff shortages by augmenting your team with remote expertise.
Safeguard personnel health and safety
Enable non-critical on-site staff to work remotely.
Explore the Benefits of Remote Operations
Blog
Six Key Considerations for Power Generators Evaluating Remote Opeartions
Control room functions need no longer be confined to the control room. Remote expertise can be called on as needed.
Case Study
Power generator realizes $1.4M annual gains
A Middle Eastern power generator uses Remote Operations Response, Command Centers, and Mobility solutions to tackle two core challenges.
Webinar
Increase Power Plant Productivity and Reduce O&M Costs
Watch this webinar and learn how responding to current health and safety challenges can also be the catalyst towards a new, lower cost operating model…
Blog
How Energy Organizations Can Address Challenges with Remote Operations Software
Let's look at some of the most common challenges faced by energy generators and how enterprise-focused remote operations solutions help address them.
Remote Operations Packages
Remote Operations is available in two packages, Remote Operations Response (RO Response) and Remote Operations Advanced (RO Advanced). Each package accommodates different needs/goals, from enabling urgent continuity to building fault-tolerant fleet-wide operations centers. The base package (Remote Operations Response) is a prerequisite for deploying solutions from the Advanced package.
Remote Operations Response: Enabling immediate operations continuity
This on-premises hardware and software solution offers a core set of capabilities to immediately enable remote/mobile monitoring and assistance for contingency operations.
RO Response features:
- Lightweight design and easy deployment/use
- OEM-agnostic and non-disruptive technology, requiring only the addition of a pre-configured secure network appliance and firewall
- Fast and easy installation — upon equipment arrival, installation can be done in a single working day with remote support from GE and no unit shutdown required
Command Center (RO Advanced): Enabling site/enterprise-level visibility & control
A secure system to aggregate data into actionable information, enabling enterprise-wide visibility and collaboration, regardless of location. Through Command Center's code-free design experience, organizations can easily create intuitive dashboards that monitor, analyze, and operate enterprise control rooms, fleet, and even equipment drill-downs - remotely in a securely contained environment.
Mobility (RO Advanced): Boost on-site Mobility
A purpose-built, OEM-agnostic mobile HMI software that enables plant workers to have safe and secure access to control room capabilities anywhere within the boundaries of the plant.
Mobility features:
- A rich and failsafe user experience across standard devices
- Familiar HMI experience in compact, mobile-first form
- ‘View only’ access as default operational mode
- Interactive control switching with control room
- Unlocking and pop-out features to confirm intent
- Screen-locking to prevent accidental command execution
- Support for tablets with stylus (ATEX)
E-Stop (RO Advanced): Safety & Compliance
E-Stop offers remote emergency trip capabilities that ensure safety and compliance, especially in case of contingencies. It is highly useful for cases when Remote Operations is used in unmanned or reduced staffing schemes.
E-Stop features:
- Same look and feel as the control room E-stop button
- The reliability of a hardwired connection
- The ease and lower cost of a software version
Remote Operations in Action
Watch this short video series to learn how you can benefit from having remote operations functionality for your facility.
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5 Minute Overview
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Troubleshoot & Fix
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Onsite Mobility & Collaboration
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Remote Expert Interplant
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Multi-Plant Command Center
Use Cases: How Leading Energy Companies are Using Remote Operations
Canadian Power Generator
Worker Location Flexibility
Onsite mobility, location flexibility in managing remotely located plant
Fortune 500 US Generator
Weather-Proof Operations
Remote, un-manned management of coastal simple cycle peaking units from an inland plant, 75 miles away from coast
Latin American Power Generator
On-Site Staff Efficiency
Mobile flexibility and productivity for in-plant operators and maintenance staff of multi-plant facility
U.S. State-wide Utility Company
Reliable Remote Startup
Remote startup and troubleshooting of gas peaking facility prior to dispatching an onsite operator
Middle Eastern Utility
External Monitoring & Contingency Operations
Facilitate third-party and EPC monitoring and interactive support of plant operations
Fortune 500 Global Power Company
Multi-Plant Control Flexibility
Flexible, centralized remote/mobile operating model across two newly commissioned plants