Adoption Maturity Curve

Accelerate your path to ROI*

Digital industrial transformation requires more than just installing new software—it requires the adoption and utilization of new tools and solutions across your enterprise. Acceleration Plans were developed specifically to address this need and drive outcome attainment. These plans offer a comprehensive set of service capabilities to help you maximize value from your software investments and capitalize on your digital industrial transformation. Acceleration Plans address critical product support, end-user training and education, data health, and overall organizational adoption needs.

*GlobalCare is now known as Acceleration Plans from GE Digital.

Three Plans To Choose From To Maximize Your ROI


A value-based plan that provides support with one business day response times and access to our latest software updates and releases—ideal for small firms with non-critical applications.


Response time: 1 Business Day

24/7 online support requests

Latest Product releases and upgrades

Latest service packs, hotfixes, and maintenance upgrades.


Online 24/7 getting started education



A complete solution that covers all production and operational needs by providing a 30 minute rapid-response for critical issues. This plan also partners you with a member from our Adoption Services team to help you accelerate your time-to-value.

Includes all the benefits of the Standard Acceleration Plans


30min. rapid-response time for:

  • Severity 1 issues

  • 24/7 toll-free emergency access

  • Software test environment keys


Online 24/7 Intermediate Education Series


Account health management



A comprehensive plan inclusive of partnerships with adoption, support, and education services. This plan is ideal for enterprise firms with operations across multiple sites that allow zero production downtime.

Includes all the benefits of the Premier Acceleration Plans


Technical Account Manager


Online 24/7 Advanced education series


Named success manager

Enterprise account health management

Adoption planning and realization

Outcome planning and realization

Managed Services

Data quality monitoring

Connectivity monitoring

Adoption planning and realization


Acceleration Plans in Action

Control Center

Learn how Gerdau, the largest product of long steel in the Americas, saved $4.5M and achieved an ROI within 8 months by utilizing Acceleration Plans.


Knowledge to Unlock Your Potential

Explore GE Digital's Customer Portal

Have a question and want to search our knowledge-base? Rather ask the community of GE Digital customers and technical experts? Already a customer and want to see your order history? Visit our customer portal.

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