Customer Success Services
Driving best-in-class operational processes and business outcomes for customersWatch video
Our industrial managed service team monitors more than 7,000 assets across the globe and advises customers to help them put their industrial data to work.
In order for digital transformation to be successful, industrial organizations must first figure out the right capabilities needed to start, scale, and sustain the transformation—including software implementation. This type of change management is complex and can be challenging to do without the proper infrastructure in place to get started. At GE Digital, our Industrial Managed Services can take care of this for you.
Industrial Managed Services are expertise-based, continuous consulting services designed specifically for post-implementation or project deployment. Industrial Managed Services can manage your digital industrial solutions with you or for you, as well as help transition your software usage to full self-sufficiency. By leveraging Industrial Managed Services, we’ll help ensure that you train the right people and develop the right processes needed to capitalize on the value of your GE Digital solutions.
To avoid unplanned downtime, our Industrial Managed Services can help you maintain your critical machines using model-based predictive maintenance technology. Discover our Remote Management & Diagnostics service and the software solution behind it. See how others in your industry are saving real money in real-time with Predix Asset Performance Management and Industrial Managed Services from GE Digital.
Using our core Digital Twin Blueprint library, our Industrial Managed Services Team virtually monitors over 7000 managed assets around the world. Every day, Digital Twin blueprints monitor 250,000 tags in real-time, generating over 60 catches a week. These catches can range from recommending a $2000 sensor replacement, to preventing a $60 million plant failure.
The energy transition is changing operating modes and increasing cost pressure for traditional power generation plants, with equipment pushed to the boundaries of normal operating conditions. This new reality can introduce asset performance and maintenance challenges. Advanced software, analytics and experienced guidance can help but may be beyond the reach of some smaller operators and individual plants.
GE IMS inclusive outsourcing services for asset reliability, O&M strategy and plant performance address this urgent need – without the necessity to purchase software or expand staffing. GE IMS experts augment and expand your digital capabilities and O&M staff, making it simple and affordable for you to operate as a best-in-class leader.