Mobile Connected Field Service Operations

Gain a competitive advantage and set your service apart

Predix ServiceMax, is a scalable, mobile, and secure software for the entire set of field service management (FSM) capabilities–all in a single license. As the leading FSM solution, Predix ServiceMax leverages both customer and asset data and provides all the relevant service functionality and business processes.



Predix ServiceMax and Predix Asset Performance Management

Field Service from ServiceMax

Delivering added value to industrial organizations

By bringing together the market's leading field service management (FSM) and asset performance management (APM) solutions, GE Digital enables industrial companies to shift from reactive to predictive service, ultimately optimizing equipment maintenance and avoiding unnecessary downtime.


Related product

Predix Asset Performance Management

Enable a continuous loop of improvement that balances cost, availability and reliability, while managing risk to help optimize overall asset and operational performance.


Predix ServiceMax in action

Predix ServiceMax features

Field Service from ServiceMax
  1. Work planning and scheduling
    Work planning and scheduling
    Manage work schedules of your workforce (employees and contractors) by leveraging our intuitive, drag-and-drop dispatch console. Our intelligent Schedule Optimization not only frees dispatchers from time-intensive manual process, but also empowers them to do higher-value jobs, while putting them in control of business outcomes.
  2. Technician enablement
    Technician enablement
    Our world class mobile app empowers engineers to plan their day, navigate to customer sites, update work orders, access relevant data even without internet connectivity, lookup parts, execute RMAs and collaborate with other engineers. Designed for the specific needs of field and maintenance workers, ServiceMax App drives productivity on the go with the most comprehensive set of intuitive capabilities.
  3. Work order debrief
    Work order debrief
    Everything you need to bill for time and materials, capture digital signatures, invoice the customers, survey customers and integrate with CRM/ERP systems for a complete quote to cash process. ServiceMax Work Order Debrief makes closing work orders in the field easy and invoicing customers fast.
  4. Entitlement and logistics
    Entitlement and logistics
    The ServiceMax solution ensures that vital contract, maintenance and warranty data is accurate for all customers and serviceable products, so that you deliver service exactly when needed and never give it away for free.
  5. Internet of things
    Internet of things
    Leverage the power of IIoT integration to deliver proactive equipment service, extending asset lifetime, and enable outcome-based business models. Now you can receive work orders generated by alerts from your connected devices, view digital twins of your assets in your mobile device to better understand the problem, provide remote service, and fix an issue even before it becomes visible to your customer.
  6. Analytics
    Capture actionable insights and share information across your organization with key field service metrics for First-time Fix Rate, Attach Rate, Average Response Time, and more. These configurable metrics represent the combined wisdom of the very best field service organizations in the world.
    How can we help you optimize your field service organization?

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