ServiceMax in the field
Companies like McKinley Equipment Corp., which offers loading dock, industrial lift and warehouse equipment as well as commercial doors and residential elevators, employ ServiceMax to increase efficiency for their service organizations.
By using ServiceMax, McKinley has maintained a first-time fix rate—the rate at which an issue is fixed on a first service call—of around 90 % compared with an industry average percentage in the mid-6os. With ServiceMax, McKinley was able to increase its service revenue by 38 %. McKinley service personnel utilize the tablet version of the software to order parts on the spot every day.
By leveraging ServiceMax, SPP Pumps, a company that designs equipment for oil and gas production as well as water and wastewater treatment, was able to reduce a 14-day delay in invoicing to significantly reduce their day-sales-outstanding (DSO), a key financial metric.
ServiceMax provides Connected Field Service capabilities, enabling real-time alerts from IoT-connected machine sensors, triggering automatic service requests. By integrating with ServiceMax, Predix Asset Performance Management (Predix APM) extracts predictive analytics and enables field workers to manage an entire asset life cycle. Workers then track this data in ServiceMax and use it to improve their field service operations.