The core of the mission was to prompt more efficiency through asset performance management (APM). FAIM dreamed of a “one-way” inspection-management process that converted the data and workflows from all inspection-management applications into a single mechanical-integrity platform.
The FAIM project people got their wish.
Suncor now has one system, an implementation of GE Digital’s APM Integrity software, into which can flow raw machinery-health data from across the enterprise. They are now performing condition monitoring in real time.
It wasn’t all smooth sailing. One of the greatest challenges was properly shepherding change management. (Sound familiar?) “It’s the people. We developed a new communications plan getting the right people the right information at the right time.” They strategically rolled out training programs to spark enthusiasm and adoption. They marshaled a network of coaches to provide one-on-one guidance. And they produced easily digestible reference guides, housed in the Suncor Knowledge Hub, to enable self-learning.
Cox praised his leadership for their enthusiastic support and stressed the importance of user-acceptance testing, critical in getting the right people on board. A telling sign? Teams that had wanted to participate last during the pilot phase are now requesting to be early adopters of new initiatives.
The engineer beams when he—repeatedly—notes that the project required no customization to the APM Integrity tool..) “The beautiful part about having standardized work processes is that we built them into a maintenance and reliability hub…a whole work process laid out in our intranet. It’s a real work of art.”
GE Digital’s participation was critical, added Cox. “Bringing the right people to the team. Building a strong steering committee. Having effective scope management and project management to work our plan. Aligning all of these efforts with our company vision. And executing these projects with sustainment in mind, ensuring that key resources—both internal and external—were clearly vetted and willing to stay committed.”
Suncor has now completed the pilot—gaining leadership and functional support across the business units—and gone live at the first site as of late 2019. They plan to rollout GE Digital APM Integrity across the enterprise by 2021.
“We know that it can be tempting to get complicated with these things, so we made sure to make it simple,” Cox explained. “This is what it does for you. This is how you use it.”
In short, artful execution.