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GE Digital

Predix ServiceMax

Increase field service efficiency, improve customer experience, and maximize profitability

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What is Predix ServiceMax?

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Predix ServiceMax is a scalable, mobile, and secure solution for the entire spectrum of service delivery processes. Predix ServiceMax is the only complete field service software solution helping enterprise companies increase average technician productivity by 19% and equipment uptime by 9%.

Predix ServiceMax in action

Schedule

Schedule and dispatch the right technicians to the right job.

Capture

Capture and deliver the right service metrics

Monitor

Easily monitor all daily activities, work orders, and process status

Communicate

Communicate with field service engineers in real-time

Manage

Manage service contracts, scheduling and parts

Set your field services apart

Set your field services apart

10 %
Increase in service revenue
8 %
Decrease in field service costs
9 %
Increase in equipment uptime
13 %
Decrease in average time-to-repair

Testimonials

For us, we want to be able to maintain assets at the lowest cost possible. And from a customer standpoint, keeping their assets running means revenue generation. This creates an intimacy between service provider and customer that’s mutually beneficial.

Drive results with Predix ServiceMax

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Scheduling & Dispatching

Getting the right field engineer to the right job at the right time with the right parts and information is critical. ServiceMax scheduling and dispatching software provides the right options to help you efficiently manage work orders and maximize utilization rates—minimizing long drive times and white space in their schedules.

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Work Order Management

Help ensure that service level agreement (SLA) commitments are fulfilled and increase customer value. ServiceMax Work Order Management enables you to manage your field service teams, their territories, and the corresponding field activities for all service models including product break/fix, systems repair, infrastructure, and preventive maintenance.

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Mobile Field Service Management

The ServiceMax Field Service app is developed on a standard mobile framework with all the field-ready functionality you need to improve field productivity from any device. Designed from the ground up with field technicians and engineers in mind, it provides a refined interface, consistent access, and targeted service workflows regardless of Internet connectivity.

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Installed Base Management

ServiceMax Installed Base Management features an enterprise-grade mobile application that is a valuable addition to ServiceMax Work Order Management. The Installed Base app helps engineers maintain up-to-date asset information, allows asset-heavy service businesses to gain visibility, and helps provide extraordinary customer service.

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Preventative Maintenance

Today, working smarter with better information about equipment condition is critical to ensure maintenance is effective. With Predix ServiceMax, you get the best in preventive maintenance management from automated time-based work order creation to full condition-based plans that allow you to right-size your maintenance work, lower costs, and stay proactive.

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Connected Field Service

Predix ServiceMax delivers IIoT-connected field service to enable remote diagnostics, efficient service, and accurate failure predictions. ServiceMax Connected Field Service allows you to elevate to proactive service to achieve maximum uptime and customer satisfaction.

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Parts & Returns Management

Broken products, missing parts, and messy returns can impact your profitability and customer relationships. ServiceMax Parts & Returns Management provides a timely, hassle-free replacement or repair experience that results in a quick turnaround of refurbished products or parts—significantly lowering costs and positively impacting your bottom line.

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Warranty & Contract Management

Keeping accurate service contracts, warranties and maintenance plans, across customers and locations can be challenging, yet is crucial to success. ServiceMax Warranty & Contact Management provides accurate vital contract, maintenance, and warranty data for all customers and every serviceable product, so that you can deliver service exactly when it is needed.

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Field Service Metrics, Reporting, & Dashboards

Today's fast-paced, competitive service environment demands visibility into the key performance indicators (KPIs) to measure success. ServiceMax field service metrics, reporting, and dashboards capture metrics such as SLA achievement, engineer utilization, contract leakage and much more—allowing you to identify potential problems before they impact operations.

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