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City of New Bedford Increases Water and Wastewater Treatment Reliability with iFIX

Modern Operations

Higher reliability

Increased efficiency



City of New Bedford Water and Wastewater Divisions





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Proficy HMI / SCADA, Proficy Historian

SCADA upgrade to modernize operations


The City of New Bedford Water and Wastewater Treatment Divisions includes the fifth largest wastewater facility in Massachusetts.  Their water treatment plant was built in the early 1970s, and the wastewater facility was built in the early 1990s.  With outdated technology, the city needed to upgrade and modernize the water and wastewater treatment plants’ control and communications systems.   They decided to upgrade their entire SCADA system with GE Digital’s iFIX HMI/SCADA for monitoring and control.


The team at the City of New Bedford worked with GE Digital and trusted partner, AutomaTech, for the full deployment of the iFIX HMI/SCADA system from design to implementation. An important step they took was to include the operators of the City of New Bedford Water and Wastewater in the design process, so when it came time to go live, they had the tools and knowledge they needed for a seamless transition.


“The reliability is certainly there and the speed at which we can change things too. The way it’s set up now, there’s more interfaces throughout the facility that the operators can go in and make changes to the process as they’re working. The reliability of the system, the ease of operation, and ease of maintenance of the system are paramount,” said James Ricci, Superintendent of Water, City of New Bedford. “The sophistication of the system, being able to bring in all the control points, and make it work, obviously needed talented people with expertise to do that.”


There is a lot of flexibility, a lot more reliability and ease of going to a company like GE for the support including technical support, and hardware they provide. It is where we want to be 20 years from now.

James Ricci - Superintendent of Water, City of New Bedford



  • Higher reliability with SCADA system upgrade to monitor and control facilities
  • Ease of operations and maintenance
  • Better time to insight
  • Increased efficiency
  • Collect data for analysis
  • Reduced risk


About AutomaTech

AutomaTech is a leading provider of industrial technology solutions focused on improving your operational performance. By harnessing the power of data, we enable significant gains, visibility across your entire organization, and increased profits for a competitive edge. Our product offering includes a flexible and scalable mix of hardware and software solutions to solve your toughest challenges while providing a roadmap for future improvements and growth. 


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