A CSM can act the same way as a Disney cast member: working with our customers to ensure they get the quickest and highest value from their investments. A CSM is someone who knows the ins and outs of GE offerings and resources.
By utilizing their CSM, customers can quickly get the most value out of their entitlement. Customers have access to sales people, services engineers, support engineers to name a few. Each of those groups is good at what they do, but they each have a focus on their individual function. A CSM can take a step back and look at the overall health of the customer as well, looking at areas such as Commercial, Professional Services, Support, Engineering, and Adoption.
As an example of my CSM responsibilities, one of my customers is a major automotive manufacturer. You can discover how this customer improved efficiency and quality by watching my session from the GE Digital User Conference.
The bottom line: take advantage of a Customer Success Manager. A CSM can reduce frustration as well as identify entitlements you might not be aware of – in the end, improving your experience and accelerating outcomes.
Learn more about the Customer Success Manager team, part of GE Digital’s Acceleration Plans.