Achieve business outcomes that matter
Measure, manage, and operationalize your sustainability goals – including decarbonization, energy resources management, and reduced WAGES.
Achieve operations visibility and AI-based optimization, linking plant-floor actions to your enterprise sustainability initiatives.
A system of record to automate accurate GHG data collection, provide valuable insights, and identify ways to reduce carbon emissions
One modular solution to connect, see, control, and optimize DERs from a technical and an economic standpoint
Reduced operational costs and risks using Digital Twins, machine learning and predictive models
Increased network reliability
Advanced analytics to predict future asset and process performance for reduced variability and improved operations
Optimized asset performance to reduce risk and improve safety, reliability, compliance, and efficiency
Optimize assets and processes – from plant-level operations to the enterprise – with self-service process analytics software.
Minimized potential impact of anomalies
Comprehensive visibility of asset health for rapid situational adjustments with quality information
Streamlined mechanical integrity solution to reduce risk, maintain compliance and optimize resources
Develop, implement, maintain, and optimize asset strategies to effectively balance cost and risk
Operational visibility and analysis to reduce asset failures, control costs and increase availability
Performance Intelligence with APM Reliability is your partner in meeting your plant and fleet performance goals.
Predictive analytics software, helps prevent equipment downtime by detecting, diagnosing, forecasting & preventing emerging failures.
The AI-powered product automatically explores the space of operation of gas turbines, builds a machine learning model, and continuously finds the optimal flame temperatures and fuel splits to minimize emissions
BoilerOpt works within existing plant technology to improve boiler productivity and air-fuel ratios in a closed-loop system
Pre-built templates for equipment health monitoring, asset strategies, and process workflows
Operator rounds efficiency and operational impact
Secure and scalable data connectivity, analytics, and application services
Services and solutions to reduce vulnerability and identify, detect, prevent and protect
Turnkey solutions to reduce vulnerability and identify, detect, prevent and protect assets and systems
A globally recognized benchmark for procurement of OT secure products.
Strengthened device security across the development lifecycle
Informed decision making with data and insights from across the enterprise
Native cloud service for a data historian.
Safe and secure management and orchestration of the distribution grid
Network-level optimization with high-performing distribution power applications
Overcome foreseeable load variations
Minimized disruption of service even in extreme weather conditions
Effective management and orchestration to unlock the power of renewables and DERs
Increased output and energy production at times of highest demand
A common network view to ensure electrical integrity, network validity and infrastructure management
Accurately model your asset network, support traceability, help assure data completeness, & support integrity management
End-to-end network connectivity modeling and data workflow management
Software designed to help grid operators orchestrate the grid
Increased efficiency and reduced costs
Secure-by-design connectivity and certification management, and faster operator response
Faster operator response and increased efficiency
Centralized visualization and configuration, digitized processes and intelligence
Full visualization and control seamlessly across devices, including phones, tablets and desktops
Best practices and proven deployment learnings
In-depth understanding of how GE Digital software can help your operations
Holistic performance management for today’s connected enterprise
Management of fast-moving processes as well as slower moving, labor-intensive jobs
Cost savings with improved manufacturing overall equipment effectiveness
Batch automation, regardless of the underlying equipment
Data analysis for quick identification of defects and better optimization of processes
Unified manufacturing data from disparate systems to better meet changing consumer demands
Procedures managed in an electronic format for consistency and predictability
Optimized production with better planning
Improved throughput with greater efficiency and lower costs
Materials to help you better understand GE Digital software and its robust functionality
Integrated solutions for improved efficiency and sustainability while supporting business growth
Energy management for the zero carbon grid
Reliable mobilization of network assets to ensure maximum transmission of energy from multiple sources
Integrated solutions suite for energy market management
Decentralized data collection, data volume handling, and remote management
Getting the most benefit out of digitization and industrial IoT
Services that deliver best-in-class results
Rapid digital transformation wins based on industry-proven value cases and ROI
Best practices for your industrial processes to help build and maintain operational resilience
GE Digital’s expert service and support teams create value and deliver on business objectives
Expert service and support teams to maximize the benefits from your IIoT software
Improved efficiencies, optimized production and quality and reduced unplanned downtime
Increased reliability and availability, minimized costs, and reduced operational risks
Increased value from your equipment, process data, and business models
The cornerstone of your journey to operational excellence
Operational excellence including improved reliability, reduced costs and managed risk
GridOS, the first grid software portfolio designed for grid orchestration
Reduced operational costs and risks using predictive models
Enhanced overall situational awareness
Field-connected operations and management
One modular solution that enables grid operators to connect, see, control, and optimize DERs from a technical and an economic standpoint
Operational efficiency and reduction in build costs while meeting regulatory regulations
Reduced operational and new build costs and improved field inspection productivity
A holistic picture of the grid, reducing cost and complexity from traditional inspection approaches
Optimized operations to best meet changing consumer needs
Reduced variability and improved operations.
In-depth understanding of our software and its functionality
A clear a path to operational transformation
Maintain consistent quality and reduce cost per ton
Optimized costs and improved reliability while reducing risk to keep your teams and communities safe
Streamlined end-to-end operations driving high-volume, high-quality production
GE Digital software is the backbone of modern plant operations
Improved reliability, increased availability, and reduced O&M costs
AI/ML to make your gas turbine's fuel and air controls smarter
Increase energy production at times of highest demand without costly maintenance adders or adversely impacting the maintenance interval
Inclusive outsourcing services that deliver best-in-class results
Achieve digital transformation
Expert service teams to maximize the benefits from your IIoT software
Reduced costs, lower risk, and faster response times
Analytics to predict future asset and process performance for reduced variability & improved operations
A common network view to ensure integrity, network validity and infrastructure management
Mission critical software to better operate, optimize and analyze your work to deliver results
Locate the best partners to meet your needs
Digital transformation acceleration
Technical and domain expertise that complements GE Digital’s industry leading applications
Assistance to accelerate your digital transformation and put your industrial data to work
Deep domain knowledge and technical expertise
Product training, industry education, and rigorous certification programs
More efficient and secure electric grid, greater sustainability and waste reduction
Solutions for today, scale for tomorrow
Increased reliability and reduced reactive maintenance leading to higher efficiency and reduced costs
Using Digital Twin blueprints, GE's Industrial Managed Services team monitors 7,000+ global assets
Understanding of the latest thought leadership that can be applied to your operations
Understand how our software and services help our customers solve today's toughest challenges
Experienced team dedicated to customer success
Success stories and product updates from the world of Electrification Software
Analyst and third-party expert opinions of Electrification Software and our software and services
White papers, product overviews, and other content to help you put your industrial data to work
Experience in leading edge software development and business working with best-in-class leaders
Understand how Electrification software and services helps our customers solve today's toughest challenges
Blog
Before COVID-19, I went to Disney World with my family for vacation. We had a lot of fun even though we walked 10 miles a day in the Florida heat.
Thanks to the Disney cast members (employees), I quickly learned all the ins and outs - from where the rides were, to where we could eat with our meal plan, to where the closest transportation was.
When I was unsure, I would turn to a cast member, and they would send me in the right direction. Because of their help, we had a better time and got the most value from our vacation. It saved us time and steps.
Such is my role as a Customer Success Manager (CSM) at GE Digital – helping customers get more value by being knowledgeable and available on their behalf.
Customers make investments in our products and services but often need help answering questions such as:
Much as I was lost at Disney, customers may be lost in terms of what they own when they have a relationship with GE Digital.
By working with my customers and being available to help them on their journey, I add more to their investment. This closeness helps improve their experience with GE Digital. Additionally, this relationship helps me listen for other problems that we could potentially solve for the customer.
A CSM can act the same way as a Disney cast member: working with our customers to ensure they get the quickest and highest value from their investments. A CSM is someone who knows the ins and outs of GE offerings and resources.
By utilizing their CSM, customers can quickly get the most value out of their entitlement. Customers have access to sales people, services engineers, support engineers to name a few. Each of those groups is good at what they do, but they each have a focus on their individual function. A CSM can take a step back and look at the overall health of the customer as well, looking at areas such as Commercial, Professional Services, Support, Engineering, and Adoption.
As an example of my CSM responsibilities, one of my customers is a major automotive manufacturer. You can discover how this customer improved efficiency and quality by watching my session from the GE Digital User Conference.
The bottom line: take advantage of a Customer Success Manager. A CSM can reduce frustration as well as identify entitlements you might not be aware of – in the end, improving your experience and accelerating outcomes.
Learn more about the Customer Success Manager team, part of GE Digital’s Acceleration Plans.
Director of Customer Engagement
Paul Adams started with General Electric in 1995 as a software engineer working with CIMPLICITY HMI/SCADA and Tracker with manufacturing customers, particularly automotive. Since that time, he has had roles within Engineering, Quality Assurance, Program Management, Product Management, Professional Services, and Customer Success. Recently Paul has focused on Program Management of the Global Support Contract with General Motors as well as for Volvo in executing an MES system in the engine plant in Zhangjiakou China. In his current role as Customer Success Manager, Paul works closely with many large manufacturing customers to ensure their successful experience with GE Digital – including General Motors, Toyota and Nissan.
Maximize the potential value of customers’ IIoT investments and accelerate return on investment through technical support, adoption, education, and…
A partner in the full deployment of GE Digital’s industrial applications.
Provide product training, industry education, and rigorous certification programs to meet the needs of customers’ personnel.
