Letter to our Grid Software Customers
Dear Valued Customer,
During this unprecedented public health emergency, we recognize that the work you do is more critical than ever in serving our communities and that our software and teams are an important part of your ability to meet your commitments.
I first want to reassure you that we have not identified any critical risks to the continuity of our support activities for your business.
The safety of our employees, contractors and customers is our top priority. We are rigorously following the recommendations of the national and local authorities of the countries in which we operate and have directed all non-customer essential employees to work remotely and avoid travel for the time being wherever possible.
The majority of essential support tasks can and generally are performed remotely. Where there are exceptions to this, we are committed to working with your teams to ensure we continue to support your operations through every option available to us during this fast-moving situation.
You may be interested in knowing more about what General Electric, and GE Digital specifically, is doing to ensure continuity of service for its employees and its customers. At the group level, General Electric is implementing its robust crisis management and business continuity programs. These include:
For GE Digital’s Grid customers, our teams are taking the following actions:
We appreciate the trust you place in us. We don’t take that lightly and we want you to know that we're more than prepared to help you keep moving forward. Our people, processes and technologies are here to support you when and where you need them.
We are committed to taking all reasonable steps to mitigate any disruption to our delivery schedules, subject to our top priority — the health and safety of our employees and suppliers.
This is a dynamic situation, and we will continue to stay abreast of the latest developments to ensure that, wherever reasonably possible, delays are avoided or minimized. We will continue to keep you updated when we have material information to share.
If you require further information, please do not hesitate to contact your GE customer representative.
Thank you for your continued partnership.
Jim
Jim Walsh General Manager, Grid Software GE Digital