With remote real-time testing available, FAT or SAT tests can be done on demand. Additionally, it’s easy to loop in GE Digital, customer or subcontractor specialists remotely if technical issues arise.
Recording the video session provides another advantage. In typical testing, if something is not captured in the report, it’s lost for good. Then, if there is an ambiguity downstream in the installation later on, the engineer has to diagnose from scratch. With the testing done via live feed, which can be recorded, the proof points remain available down the road.
The online, live feed testing approach can extend to other applications as well. For instance, in surveying substations. Instead of having to go back out to the field if something was missed in the first visit, engineers can instead return to the video and watch that again, from wherever they may be.
With testing, training, and support available remotely, GE Digital can now serve its clients faster with more flexibility. Additionally, the audience for testing, surveying, and training can expand. When these processes involved travel, typically only one or two customer personnel might make the trip. But now, with remote technology, and the recordings available, more people could see what’s going on. Perhaps a conference room of client engineers is viewing the testing in real-time. Or a customer team is called together after the fact to view parts of the recording to facilitate and accelerate training.