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Orlando Utilities Commission Improves Collaboration Through Intuitive SCADA Visualization





iFIX, Proficy Operations Hub

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Proficy HMI / SCADA

Big Wins Through Centralized, Intuitive Visualization

Orlando Utilities Commission (OUC) in Florida improved collaboration by transforming its HMI/SCADA with centralized, intuitive visualization, featuring iFIX HMI/SCADA and Proficy Operations Hub.



  • Strengthened collaboration & continuous improvement via mobile tablet and remote technology
  • Sped up reports to regulators and other compliance personnel
  • Flattened the learning curve for new operators because on-screen “widgets” display at relational gauges that provide context
  • Reduced the time and effort required to build custom reports and visualizations
  • Improved communication about time-sensitive operations with managers & non-technical leaders


Enhancing iFIX with Proficy Operations Hub


OUC, a long-time iFIX HMI/SCADA user, worked with GE Digital partner GrayMatter to deploy Proficy Operations Hub to establish a user-friendly way for supervisors to get a real-time read on the system’s status.


Leaders at OUC wanted a simple way to create customized reporting screens accessible via a view-only web interface.


Proficy Operations Hub offered the perfect solution, said James Alday, SCADA Coordinator for Water Production at OUC.


“We centrally manage everything here, so if we need outside sources like managers or upper management to view our data," Alday explained, "it’s very important to have a method of allowing them to view that information without having complete control over our systems. That’s where Proficy Operations Hub came in for us.”


OUC took the most important parameters from its iFIX SCADA variables screen and organized them by plant in Proficy Operations Hub.


Variables included:

  • Pressure
  • Raw flow and treated flow (MGD)
  • Ground reservoir level (PPM)
  • pH and others

Data is very important to us.

James Alday - SCADA Coordinator for Water Production, Orlando Utilities Commission

Any variables that are out of normal parameters are highlighted by a red box alarm, prompting operators or leaders to seek more info. Since building the variables page, OUC has also expanded its screen monitoring to treatment chemicals.

About Orlando Utilities Commission (OUC) – The Reliable One

OUC—The Reliable One recently celebrated 100 years of providing exceptional value to its customers and community through the delivery of sustainable and reliable services and solutions. The utility provides electric, water, chilled water, lighting and solar services to more than 400,000 accounts in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. As OUC prepares for the next century, it remains committed to its goal of achieving net zero carbon emissions by 2050 while supporting its community with conservation, sustainability and energy efficiency resourcesVisit to learn more.

About GrayMatter

GrayMatter’s goal is to transform operations and empower people. Since 1991, we have been helping some of the biggest industrial organizations in the world harness data so they can work smarter. They lean on us to secure their critical systems and connect their industrial assets to their teams so that every operator is empowered to be the best operator. GrayMatter has been on the Inc. 5000 fastest-growing companies list for six consecutive years and has grown to provide Advanced Industrial Analytics, OT Cybersecurity, Digital Transformation and Automation & Control services to clients in CPG, energy, food & beverage, manufacturing and water/wastewater industries across the U.S. and Canada.