It was great to experience Whirlpool’s $200 million dishwasher factory and how they are leveraging our Digital Plant solutions to optimize production and efficiency. Thank you for the tour: Sam Chen MSD Supervisor, Whirlpool (China) Co., LTD, XiaoMei Fan Dishwasher Factory IT Department Manager, Whirlpool (China) Co., LTD, Mingjie Zhang Professional Services, GE Digital and Ray Zhang Dishwasher Factory Manager, Whirlpool (China) Co., LTD.
PETRONAS’ Firdaus Hasani, Senior Manager, System and Work Process Tools, shared their journey to operational excellence. With the newly installed Asset Performance Management (APM) system 34,500 areas of risk were identified, and more critically it surfaced 36,300 recommended actions. The team now feels empowered and inspired for what is possible in the future.
Dan Summerlin, Principal Consultant at Teradata took us away from the shop floor and into the customer’s experience. He reminded us that customer experience means optimizing each touchpoint at every interaction with every customer at every channel over the life of the relationship. Teradata and GE Aviation’s Digital Group partner to deliver four critical capabilities:
- Access to data
- Ability to analyze data (i.e. sentiment analysis, micro-segmentation)
- Opportunity to act (location based messaging)
- Ability to learn