When the American east coast is hit with four high-impact winter storms in one month or southern cities get a foot of snow and historically cold cities experience record snowfalls, we see snarled highway traffic, airport delays, and bewildered residents bundled up on the news. At the same time, snarls, delays, and bewilderment can be seen and felt at utilities dealing with damaged networks and substation assets.
Often crews find themselves on standby, waiting for instructions, and even waiting for the all-clear from first responders before they can get onto the field to find, assess, and restore every fault. Operators and dispatchers must navigate through piles of disconnected data, from disparate sources, to attempt to piece together a complete picture of an emerging situation.
All the while, communities can be left without power for extended periods of time. An efficient and effective response requires utilities to have interoperable systems and tools capable of sharing data between back-office systems, operators, and field crews teams—getting the right information to the right person in the right location at the right time.