Storms don’t necessarily happen every day, but when power goes down our customers need a solution they can use to reliably and securely scale the number of dispatching personnel. By providing data in the lightweight Storm Assist solution, utilities can quickly augment staff cost-effectively without sacrificing security. Storm Assist uses the core ADMS authentication model to validate users and protect data.
Under constant pressure to improve response time, many of our customers had developed similar workarounds or rely on third-party integrations. But these tend to be complicated from an IT perspective and are often costly. Storm Assist users benefit from both a tabular and geographic view, and smooth navigation between the two, similar to our primary ADMS clients.
Storm Assist gets the mission critical data to the right people at the right time in an secure, browser-based system. Whatever the situation, Storm Assist allows an occasional user to assign one or more crews to outage restoration work and interact with the crew during the outage lifecycle (assigned, dispatched, in-route, onsite and close out activities). Users have access to real-time network data, customer calls and comments, real-time crew locations and status updates. Restoration information associated with that outage (regarding a failed device or any kind of ancillary data) is captured as well.
This durable yet low-profile solution is also useful in off-shift situations. After hours, work may be transferred to a smaller branch office. There’s not always a lot happening, but when something does go wrong these users need the data access without the full ADMS. Storm Assist is designed for a single screen such as a standard laptop. And the Storm Assist application needs little-to-no training. Someone who is familiar with the outage restoration process can generally quickly figure it out. The application is simple, straightforward, and natural to someone who already understands the process.