Skip to main content
GE Digital
Predix Asset Performance Management

Marathon Petroleum Develops Collaborative Strategy for Optimizing APM

1300

APM users

Introduction

Product Categories

Predix Asset Performance Management

Challenge

With more than 125 years of experience in the energy business, Marathon Petroleum Corporation operates an integrated refining, marketing, and transportation system that is concentrated primarily in the Midwest, Northeast, East Coast, Southeast, and Gulf Coast regions of the United States. Since 1999, Marathon has been utilizing Asset Performance Management (APM) from Meridium (now acquired by GE Digital) for its day-to-day reliability needs across a number of its business units, and currently has over 1,300 APM users.

 

After implementing SAP, Marathon found that the modules were deeply customized and difficult to adapt to the existing reliability program. As a result, Marathon began looking into how to improve its overall operational support, as well as how to:

 

  • More consistently implement new technology
  • Get more out of existing enterprise asset management (EAM) and APM capabilities
  • Improve quality and timeliness of issue resolution
  • Augment staff with “as needed” APM experience

 

Solution

Marathon worked with its APM team to develop a customized operational support agreement to improve collaboration and assistance on technical support, functional consulting, strategic reviews, training, and everything in between. In an effort to solve issues more quickly, Marathon started working with a designated APM resource. This team member helped expedite implementation of new capabilities by having a more intimate knowledge of Marathon’s customer configurations as well as better evaluate existing capabilities and offer advice on how to improve platform use.

 

In addition, Marathon implemented a mix of functional onsite and technical offsite support, a working task list to use as a reference, and customized training.

Results

With the operational support agreement, Marathon’s reliability team was able to stay up-to-speed and improve the quality of support and daily use of APM. The effort provided Marathon with the service, support, and flexible program design necessary for meeting its ongoing needs. In addition to the dedicated onsite and offsite support, Marathon also continues to hold monthly meetings to discuss current projects and issues, as well as any future plans for upgrades. This regular communication keeps everyone on the same page. 

Explore GE Digital's Industrial Apps

card-asset-performance-mgmt-768x768.jpg
Industrial Apps

Predix Asset Performance Management

Optimizing the performance of assets to increase reliability and availability, minimize costs, and reduce operational risks.

APM Health software from GE Digital helps petrochemical plants reduce asset performance risk
Industrial Apps

APM Health

Standardize the collection, integration, modeling, and analysis of disparate data into a single, unified view.

APM Reliability software helps the bottling industry improve operations performance
Industrial Apps

APM Reliability

Achieve less unplanned downtime by predicting equipment issues before they occur.

Read other customer stories

Read other customer stories

67 Results
reference-customer-story-gallo-glass-3200x1404
Predix HMI / SCADA

Gallo Glass Company Improves Quality, Safety, and Efficiency with iFIX from GE Digital

Read how GE Digital software helped Gallo Glass Company save $5 million annually through improved quality.

reference-customer-story-impala-platinum-3200x1404
Predix Asset Performance Management

Impala Platinum reduces process variation by 40% with Mine Performance, from GE

Find out how Impala Platinum improves its processes and boosts productivity by using process optimization and predictive-analytic tools powered by GE’s Mine…

reference-customer-story-city-of-chandler-3200x1404.jpg
Predix HMI / SCADA

City of Chandler Leverages HMI/SCADA to Ease Reporting and EPA Compliance

Read how Dream Report, a software applications from GE Digital, helped the City of Chandler access information anytime, anywhere.