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Proficy Smart Factory - MES Solutions

Symeta Hybrid Achieves Higher than 99% Delivery Reliability

>99 %

Delivery reliability


Personalized pages printed & mailed daily

100 %

Reason visibility into downtime



Symeta Hybrid


Proficy Plant Applications, ROB-EX Scheduler, CIMPLICITY

Product Categories

Proficy Smart Factory - MES Solutions, Proficy HMI / SCADA

About Symeta Hybrid

Symeta Hybrid is the specialist in personalized customer communication. Thanks to a unique printing technology and creative possibilities with paper carriers, they provide a personal message tailored to the customer - even when it involves millions of unique documents. The company is a leading service provider in customer communication. 


To optimize operations, Symeta Hybrid took the step toward full digitization of production control in order to further guarantee delivery reliability and monitor machine efficiency in real time.


Today, Symeta Hybrid prints and mails 1,800,000 personalized pages for its customers every day, leveraging an innovative solution featuring Proficy Plant Applications, ROB-EX Scheduler, and CIMPLICITY HMI/SCADA from GE Digital’s partner, Novotek.



Assignment of orders and insight into line performance


Symeta Hybrid came to Novotek with the question of how to optimally allocate production orders to the lines and follow them up in real time, building on a foundation of CIMPLICITY HMI/SCADA. In addition, they wanted better insight into line performance by preferably automatically registering the stoppages and reasons for stoppages.



Implementation of the software for production planning, order execution and OEE registrations


After mapping the requirements and wishes, system integrator Ordina set to work on the implementation of ROB-EX Scheduler for the detailed scheduling part and Proficy Plant Applications for the order execution and OEE registration part . By placing a screen on each line with up-to-date order information and real-time line performance, the operators know exactly what is expected of them and whether they need to make adjustments to meet the planned delivery time.


Real-Time Visibility and Actionable Information


With the new system, the planner has an up-to-date overview and assigns the orders to the lines. Operators know at any moment which order they need to start at which production line.


Each downtime event is recorded with detailed reason information as a basis for improvement. Furthermore, for each line, the actual performance is calculated.


The planner sees the actual status and progress of all orders in real time and can take action where needed. Additionally, management is provided with insights into production yield and potential improvements.



Maintaining a delivery reliability of >99%


Partly due to this digitization, Symeta Hybrid has managed to achieve a delivery reliability of greater than 99% - including at a time when more and more and smaller orders were being processed. In addition, the system provides input to improvement processes, such as optimizing the line speeds. With a digital production control system, Symeta Hybrid can look to the future with confidence.


About Novotek

Novotek is the leading creator of innovative solutions for Automation and Industrial IT in the Nordic countries, Benelux, Switzerland, United Kingdom and Ireland. The foundation is a portfolio of great products including GE. With a team of highly dedicated solution architects, we are able to deliver solutions that makes it possible for our customers to stay ahead with competition.


About Ordina

Ordina is a local independent IT services provider in the Benelux, with around 2,650 employees. We focus on giving our clients a digital edge in the sectors: financial services, industry, the public sector. We do this by devising, building and managing technological applications. Ordina helps its clients to stay ahead of the challenges and changes in their business.


Ordina has been active as an IT service provider in the Benelux for over forty years. We follow the latest technological developments very closely and make them relevant by creating innovative business and IT solutions that add value for our customers.

Ordina’s headquarters are situated in Nieuwegein, the Netherlands. The company was founded in 1973.


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