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Proficy HMI / SCADA

New Kent County Public Utilities Keeps “Ahead of the Game” in SCADA Technology






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Proficy HMI / SCADA

Fast Growing County

New Kent County Public Utilities serves one of Virginia’s fastest growing counties.


The public utility operates 10 well systems and a treatment facility with a 2 million gallon-per-day capacity. It has 3,900 water customers and 2,000 sewer customers.


As the county’s population grows, so have the capabilities of its iFIX SCADA system.


"We try to stay ahead of the game, so to speak, and try to keep everything viable and working properly,” says Harold Jones, Operations Superintendent at New Kent County Public Utilities.


GE Digital partner GrayMatter works with New Kent to assess and develop its SCADA system to improve communication between facilities, enable remote monitoring, and help operators visualize critical, real-time data.

I use the SCADA system quite a bit. It's an everyday part of my life, even on Saturdays and Sundays it's one of my checks just to make sure the heartbeat is what it should be.

Harold Jones - Operations Superintendent, New Kent County Public Utilities

SCADA Assessment

GrayMatter’s SCADA Assessment offering focuses on four key areas and assigns a score of 1 (lowest) to 10 (highest) to give an overall view of SCADA capabilities:


  • Technology Utilization
  • Screen Optimization
  • Product Versioning
  • Backup & Recovery


Jones, who has worked in water/wastewater for 23 years, said work to add capability to its SCADA system continues.


“Starting in July, we'll be going through several upgrades, starting with iFIX, WIN-911 and several other programming issues with our servers," he explained.

About GrayMatter

GrayMatter’s goal is to transform operations and empower people. Since 1991, we have been helping some of the biggest industrial organizations in the world harness data so they can work smarter. They lean on us to secure their critical systems and connect their industrial assets to their teams so that every operator is empowered to be the best operator. GrayMatter has been on the Inc. 5000 fastest-growing companies list for six consecutive years and has grown to provide Advanced Industrial Analytics, OT Cybersecurity, Digital Transformation and Automation & Control services to clients in CPG, energy, food & beverage, manufacturing and water/wastewater industries across the U.S. and Canada.

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