Greater adoption of augmented reality (AR) to support knowledge transfer
As baby boomers retire and are replaced by millennials, knowledge transfer is a major challenge. One solution is to deploy augmented reality (AR) technology, where the user sees the real world with information digitally overlaid.
AR devices “sense” what the worker is looking at and display only the data needed for the operation at hand. This is accomplished with video-see-through technology, such as when using tablets or smartphones, or with optical-see-through technology, such as when using smart glasses or wear-able computers. For example, in product assembly operations, the AR device prompts an operator with work instructions as augmented reality overlays physical and digital twin models, monitors progress, provides feedback, and incorporates automated inspection for quality control. In an-other example, for maintenance and service operations, AR devices provide maintenance and service technicians with detailed workflows and procedures, such as asset diagnostics, work order information, recording capabilities, and a platform to contact remote experts for assistance.
AR users can share their video feed with a mentor and that remote expert can overlay annotations or feed the user with manufacturing/maintenance details for better contextualization. Companies that employ AR achieve faster throughput, reduce rework, and lower downtime.