Achieve business outcomes that matter
Measure, manage, and operationalize your sustainability goals – including decarbonization, energy resources management, and reduced WAGES.
Achieve operations visibility and AI-based optimization, linking plant-floor actions to your enterprise sustainability initiatives.
A system of record to automate accurate GHG data collection, provide valuable insights, and identify ways to reduce carbon emissions
One modular solution to connect, see, control, and optimize DERs from a technical and an economic standpoint
Reduced operational costs and risks using Digital Twins, machine learning and predictive models
Increased network reliability
Advanced analytics to predict future asset and process performance for reduced variability and improved operations
Optimized asset performance to reduce risk and improve safety, reliability, compliance, and efficiency
Optimize assets and processes – from plant-level operations to the enterprise – with self-service process analytics software.
Minimized potential impact of anomalies
Comprehensive visibility of asset health for rapid situational adjustments with quality information
Streamlined mechanical integrity solution to reduce risk, maintain compliance and optimize resources
Develop, implement, maintain, and optimize asset strategies to effectively balance cost and risk
Operational visibility and analysis to reduce asset failures, control costs and increase availability
Performance Intelligence with APM Reliability is your partner in meeting your plant and fleet performance goals.
Predictive analytics software, helps prevent equipment downtime by detecting, diagnosing, forecasting & preventing emerging failures.
The AI-powered product automatically explores the space of operation of gas turbines, builds a machine learning model, and continuously finds the optimal flame temperatures and fuel splits to minimize emissions
BoilerOpt works within existing plant technology to improve boiler productivity and air-fuel ratios in a closed-loop system
Pre-built templates for equipment health monitoring, asset strategies, and process workflows
Operator rounds efficiency and operational impact
Secure and scalable data connectivity, analytics, and application services
Services and solutions to reduce vulnerability and identify, detect, prevent and protect
Turnkey solutions to reduce vulnerability and identify, detect, prevent and protect assets and systems
A globally recognized benchmark for procurement of OT secure products.
Strengthened device security across the development lifecycle
Informed decision making with data and insights from across the enterprise
Native cloud service for a data historian.
Safe and secure management and orchestration of the distribution grid
Network-level optimization with high-performing distribution power applications
Overcome foreseeable load variations
Minimized disruption of service even in extreme weather conditions
Effective management and orchestration to unlock the power of renewables and DERs
Increased output and energy production at times of highest demand
A common network view to ensure electrical integrity, network validity and infrastructure management
Accurately model your asset network, support traceability, help assure data completeness, & support integrity management
End-to-end network connectivity modeling and data workflow management
Software designed to help grid operators orchestrate the grid
Increased efficiency and reduced costs
Secure-by-design connectivity and certification management, and faster operator response
Faster operator response and increased efficiency
Centralized visualization and configuration, digitized processes and intelligence
Full visualization and control seamlessly across devices, including phones, tablets and desktops
Best practices and proven deployment learnings
In-depth understanding of how GE Digital software can help your operations
Holistic performance management for today’s connected enterprise
Management of fast-moving processes as well as slower moving, labor-intensive jobs
Cost savings with improved manufacturing overall equipment effectiveness
Batch automation, regardless of the underlying equipment
Data analysis for quick identification of defects and better optimization of processes
Unified manufacturing data from disparate systems to better meet changing consumer demands
Procedures managed in an electronic format for consistency and predictability
Optimized production with better planning
Improved throughput with greater efficiency and lower costs
Materials to help you better understand GE Digital software and its robust functionality
Integrated solutions for improved efficiency and sustainability while supporting business growth
Energy management for the zero carbon grid
Reliable mobilization of network assets to ensure maximum transmission of energy from multiple sources
Integrated solutions suite for energy market management
Decentralized data collection, data volume handling, and remote management
Getting the most benefit out of digitization and industrial IoT
Services that deliver best-in-class results
Rapid digital transformation wins based on industry-proven value cases and ROI
Best practices for your industrial processes to help build and maintain operational resilience
GE Digital’s expert service and support teams create value and deliver on business objectives
Expert service and support teams to maximize the benefits from your IIoT software
Improved efficiencies, optimized production and quality and reduced unplanned downtime
Increased reliability and availability, minimized costs, and reduced operational risks
Increased value from your equipment, process data, and business models
The cornerstone of your journey to operational excellence
Operational excellence including improved reliability, reduced costs and managed risk
GridOS, the first grid software portfolio designed for grid orchestration
Reduced operational costs and risks using predictive models
Enhanced overall situational awareness
Field-connected operations and management
One modular solution that enables grid operators to connect, see, control, and optimize DERs from a technical and an economic standpoint
Operational efficiency and reduction in build costs while meeting regulatory regulations
Reduced operational and new build costs and improved field inspection productivity
A holistic picture of the grid, reducing cost and complexity from traditional inspection approaches
Optimized operations to best meet changing consumer needs
Reduced variability and improved operations.
In-depth understanding of our software and its functionality
A clear a path to operational transformation
Maintain consistent quality and reduce cost per ton
Optimized costs and improved reliability while reducing risk to keep your teams and communities safe
Streamlined end-to-end operations driving high-volume, high-quality production
GE Digital software is the backbone of modern plant operations
Improved reliability, increased availability, and reduced O&M costs
AI/ML to make your gas turbine's fuel and air controls smarter
Increase energy production at times of highest demand without costly maintenance adders or adversely impacting the maintenance interval
Inclusive outsourcing services that deliver best-in-class results
Achieve digital transformation
Expert service teams to maximize the benefits from your IIoT software
Reduced costs, lower risk, and faster response times
Analytics to predict future asset and process performance for reduced variability & improved operations
A common network view to ensure integrity, network validity and infrastructure management
Mission critical software to better operate, optimize and analyze your work to deliver results
Locate the best partners to meet your needs
Digital transformation acceleration
Technical and domain expertise that complements GE Digital’s industry leading applications
Assistance to accelerate your digital transformation and put your industrial data to work
Deep domain knowledge and technical expertise
Product training, industry education, and rigorous certification programs
More efficient and secure electric grid, greater sustainability and waste reduction
Solutions for today, scale for tomorrow
Increased reliability and reduced reactive maintenance leading to higher efficiency and reduced costs
Using Digital Twin blueprints, GE's Industrial Managed Services team monitors 7,000+ global assets
Understanding of the latest thought leadership that can be applied to your operations
Understand how our software and services help our customers solve today's toughest challenges
Experienced team dedicated to customer success
Success stories and product updates from the world of Electrification Software
Analyst and third-party expert opinions of Electrification Software and our software and services
White papers, product overviews, and other content to help you put your industrial data to work
Experience in leading edge software development and business working with best-in-class leaders
Understand how Electrification software and services helps our customers solve today's toughest challenges
Blog
I just returned from the ARC Industry Forum where I sat on a panel around best practices in Smart Manufacturing. Joining me there as a speaker was one of our longest standing discrete manufacturing customers; a relationship that goes back some 32 years. I asked why they worked with us so long and it came down to two reasons:
It’s refreshing to spend time with customers. This is why we work hard every day, and we need to keep our sights on the customer and the value they receive from our offerings.
At the conference, at the keynote and also at our session, two items came up that caught my attention
In regard to Adoption, projects are failing because end users aren’t part of the process. IT and OT teams are getting push back. As a result, projects are harder and longer.
We see this all the time: end users are not consulted at all through the process and then get this major change. This can cause a lot of frustration and lead rollouts to stall or to completely go off the rails.
I experienced this directly with one of our customers. They were excited to take some of our software and move it to another process in the plant. Technologically, it made sense. The engineers driving the change were smart and they knew the system. However, they didn’t include the end users in the new process.
Change is hard for everybody. It was met with resistance from the new group. They were brought in the end to be shown the new system and it was a confusing mess. The engineers knew the technology but missed nuances of the process which led to pushback. They finally addressed the issues, but the system didn’t evolve far beyond that point as of yet.
Many tech projects fail because they lack a clear value objective. There is a rush to drive to the technology whether it is cloud, AI or the latest buzzword.
Where is the goal line? How do we know we are successful? This is where outcomes come in.
Being in a technology company, I see people getting excited about the technology without understanding what that technology will enable. For instance, a customer doesn’t care so much about the new visualization capability we are deploying but thinks about how it will reduce training costs and maintenance costs as it’s rolled out. If a customer can see how the technology will enable their benefit, for example they can lower training and maintenance costs by 2% annually quantified at $200,000 per year, then there is a clear path to the benefit.
I work with a lot of engineers – very smart people – and they need to think about how implementing the technology will translate into the benefits for the customer, benefits they will be willing to pay for. Full disclosure, I am an engineer by background, and I have been guilty of being enamored with technology. As I’ve progressed in my career, it’s become more imperative to focus on the end customer and how they benefit. Hence my role in Customer Success.
My ears perked up hearing about these challenges because it is what we are helping our customers with on a daily basis. Sometimes it can be a painful conversation because the customer can be technology focused.
Paul was a panelist in the ARC Forum's Best Practices in Smart Manufacturing session
The 2022 ARC Forum was focused on accelerating industrial digital transformation and sustainability
Adoption - involve the end users. Change is hard. Avoid pushing new systems at them without their input. Make them feel as they are a partner in the transition. Reward good behavior. Make sure they are adequately trained.
For example: are end users involved early and often in the projects.? If they feel they are involved they will have more skin in the game to make the project successful. Make them part of the process from the beginning and it will lead to more buy in and a smoother transition.
Outcomes - Start with the end goal in mind.
What problem are you trying to solve? What are the metrics we need to measure to guide our way? We need to know where the goal line is so we know when we have success.
For example: the customer wants to have clear genealogy for each product going out the door so they can limit warranty exposure. By limiting a recall, they can reduce significant cost by not having to pull more back from customers than necessary. A reduction of 5% in recall volume can be significant dollars. This info will need to come from the customer, but this is the outcome they want, not just installing software.
I’ve witnessed a lot of project rollouts in my career. Some successful and some less than successful. The ones with higher success rate have better governance along the way which includes the end user, better training and better communication. The goal is that well before the Go Live, the end users are well aware and excited to use the new system. They can see the clear benefit to their work and the company. That’s great adoption when end users are ready and able to use the system day one. Additionally, the project will go smoother if the business can clearly see and articulate the value of the new system. They know that they have invested significant funds. They want to be able to clearly see that the investment makes sense and has real business impact.
We’re making progress but still learning. Are these concerns in your organization? Keep the conversation going. Reach out and let’s discuss what’s working and not working in these areas.
Director of Customer Engagement
Paul Adams started with General Electric in 1995 as a software engineer working with CIMPLICITY HMI/SCADA and Tracker with manufacturing customers, particularly automotive. Since that time, he has had roles within Engineering, Quality Assurance, Program Management, Product Management, Professional Services, and Customer Success. Recently Paul has focused on Program Management of the Global Support Contract with General Motors as well as for Volvo in executing an MES system in the engine plant in Zhangjiakou China. In his current role as Customer Success Manager, Paul works closely with many large manufacturing customers to ensure their successful experience with GE Digital – including General Motors, Toyota and Nissan.
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