×

Supercharge your GE solution! Download a free trial of Proficy Operations Hub, CSense analytics, and more. Learn more about the Proficy 2022 releases, by signing up for one of our upcoming events.

Licensing Products Documentation

Important Product Information
Quick Start
Types of Licensing
Architecture Guide
License Client
Local License Server
USB keys
FAQs and Troubleshooting
- How can I troubleshoot technical issues with my license activation?
- What are the Rules for Using Licenses in a Virtual Environment?
- Licensing Virtual Machines
  Use a host personal computer as the Local License Server to license virtual machines (VMs). This is particularly useful when your PC has multiple product software versions, each running on a unique VM.
- Can I Run the Licensing Client in a Virtual Environment on a Macintosh?
- Local License Server Does Not Return Error Responses
  When the local license server does not return error responses, no licenses are changed on the server.
- More Licenses are Allocated to Clients than are on the Local Server
- Updating Common Licensing: USB Key Not Recognized
  Rebooting the computer after removing hardware keys can help the License Client recognize the keys during the upgrade process.
- When can I plug in the hardware key?
- Troubleshooting USB Hardware Installation
- Changing the Default Local License Server Port
  The default port for the Local License Server is 3333.
- Changing the Default Port that Checks for NIC MAC Address Changes
  The default port number to check for a change in the Local Server License ID/NIC MAC address is 33331.
- What to Do When the LLS NIC MAC Address Changes
  Licenses leased and activated by your Local License Server are still valid in the event of a NIC MAC address (Server ID) change. However, a NIC MAC address change prevents subsequent cloud-based activities, such as activating, returning, and refreshing licenses.
- What do the lights at the end of the hardware key indicate?
- If I move the hardware key to another port, is it automatically detected?
- Managing Licenses when your Network Proxy Server Requires Credentials
- Setting the Security Protocol in Commands
  You can set TLS (Transport Layer Security) 1.1 or TLS 1.2 as an option in any of the Local License Server commands.
- How to Download the Latest Licensing Software
  The steps that follow describe how to download the latest Proficy Licensing software. Typically, you can download licensing software from the link and instructions provided in the order email. Otherwise, if you have an active Support contract, you can also download the licensing software from the link on the GE Digital Knowledgebase: https://digitalsupport.ge.com/communities/en_US/Article/GE-Software-Product-Licensing.
- Error Messages

More Licenses are Allocated to Clients than are on the Local Server

The following scenario demonstrates how to recover if more licenses are allocated to clients than are on the local server:

The Local License Server is charged with the following licenses:
- License A - 1 total license
- License B - 2 total licenses
Client A activates 1 copy each of License A and License B.
Client A gets its licenses returned (for example, because CCFLIC0 expires and is not renewed).
Client B activates 1 copy each of License A and License B.
Client A attempts to refresh its License A and License B.

Issue/Error Title/Error Category

Client A will get License B, but will fail with License A because they have all been activated. Client A is notified of this by a "Feature Count insufficient" pop-up. The problem is that Client A will now show no licenses in the License Client (while it appears that Client A should have a License A as well as License B).

CauseAll of the total licenses for License A have been activated.

SolutionThe solutions depend on which clients should have the licenses:

Table 1.
Scenario	Solution
Allow both Client A and Client B to have both licenses	Charge the local license server with another copy of License A. Refresh Client A.
Allow only Client A to have the licenses	Return both licenses from Client B. Refresh Client A.
Allow only Client B to have the licenses	Return License A from Client B. Refresh Client A. Reactivate License A from Client B.