Supercharge your GE solution! Download a free trial of Proficy Operations Hub, CSense analytics, and more. Learn more about the Proficy 2022 releases, by signing up for one of our upcoming events.

Licensing Products Documentation

Important Product Information
Quick Start
Types of Licensing
Architecture Guide
License Client
Local License Server
USB keys
FAQs and Troubleshooting
- How can I troubleshoot technical issues with my license activation?
- What are the Rules for Using Licenses in a Virtual Environment?
- Licensing Virtual Machines
  Use a host personal computer as the Local License Server to license virtual machines (VMs). This is particularly useful when your PC has multiple product software versions, each running on a unique VM.
- Can I Run the Licensing Client in a Virtual Environment on a Macintosh?
- Local License Server Does Not Return Error Responses
  When the local license server does not return error responses, no licenses are changed on the server.
- More Licenses are Allocated to Clients than are on the Local Server
- Updating Common Licensing: USB Key Not Recognized
  Rebooting the computer after removing hardware keys can help the License Client recognize the keys during the upgrade process.
- When can I plug in the hardware key?
- Troubleshooting USB Hardware Installation
- Changing the Default Local License Server Port
  The default port for the Local License Server is 3333.
- Changing the Default Port that Checks for NIC MAC Address Changes
  The default port number to check for a change in the Local Server License ID/NIC MAC address is 33331.
- What to Do When the LLS NIC MAC Address Changes
  Licenses leased and activated by your Local License Server are still valid in the event of a NIC MAC address (Server ID) change. However, a NIC MAC address change prevents subsequent cloud-based activities, such as activating, returning, and refreshing licenses.
- What do the lights at the end of the hardware key indicate?
- If I move the hardware key to another port, is it automatically detected?
- Managing Licenses when your Network Proxy Server Requires Credentials
- Setting the Security Protocol in Commands
  You can set TLS (Transport Layer Security) 1.1 or TLS 1.2 as an option in any of the Local License Server commands.
- How to Download the Latest Licensing Software
  The steps that follow describe how to download the latest Proficy Licensing software. Typically, you can download licensing software from the link and instructions provided in the order email. Otherwise, if you have an active Support contract, you can also download the licensing software from the link on the GE Digital Knowledgebase: https://digitalsupport.ge.com/communities/en_US/Article/GE-Software-Product-Licensing.
- Error Messages

When can I plug in the hardware key?

You must install the Licensing Software before you plug in the hardware key for the first time on your machine. This will install the necessary device drivers and allow the system to recognize and configure the hardware key correctly when it is plugged in.

It may take a few minutes for the system to configure the hardware key for the first time, before it is ready to be used