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License Client
Returning Licenses
Return Licenses from a Computer not Connected to the GE Cloud License Server
Use the Return Licenses tab to return licenses from client computers that are not connected to the Internet.
Generating a Response File
Generate a response file from an online computer before returning licenses from an offline computer.

Licensing Products Documentation

Important Product Information
Quick Start
Types of Licensing
Architecture Guide
License Client
- License Client Overview
  Use the License Client to activate, review, and update licenses on a client device or a GE USB hardware key. The License Client can retrieve licenses from the GE Cloud License Server, a Local License Server on your intranet, or a GE USB hardware key.
- Installing the License Client
  You must install the License Client on all client devices that require GE software licenses.
- Removing Existing Legacy Licenses
  Before migrating to cloud-based licensing, you must remove your existing licenses.
- Upgrading Legacy Licenses
  If you received an upgrade file for a legacy license, you can use that file to update the legacy license instead of the License Client.
- Viewing the Audit Log
  The ProficyLicenseClient_Audit.log file provides details about operations performed on the License Client.
- Viewing Licenses
  The View Licenses tab displays information about licenses on this computer. You can display license information for all products or a particular product.
- Activating Licenses
- Returning Licenses
  - Return Licenses from a Computer Connected to the GE Cloud License Server
    Use the License Client Return Licenses tab to return licenses from a client computer connected to the GE Cloud License Server.
  - Returning Licenses from a Computer Connected to a Local License Server
    Use the License Client Return Licenses tab to return licenses from a client computer connected to a Local License Server.
  - Returning Licenses from a Computer with a GE USB Hardware Key Inserted
    Use the License Client Return Licenses tab to return licenses from a client computer using a GE USB hardware key.
  - Return Licenses from a Computer not Connected to the GE Cloud License Server
    Use the Return Licenses tab to return licenses from client computers that are not connected to the Internet.
    - Generating a Request File
      Generate a request file from an online computer before returning licenses from an offline computer.
    - Generating a Response File
      Generate a response file from an online computer before returning licenses from an offline computer.
    - Returning a License
      After generating a request file from your offline computer and a response file from an online computer, you can return licenses from the offline computer.
- Completing Offline Processes
- Advanced Tab Functions
  Use the Advanced tab to refresh and clean licenses, update application settings, and download the latest License Client to a computer.
- Command-Line Operations
Local License Server
USB keys
FAQs and Troubleshooting

Generating a Response File

Generate a response file from an online computer before returning licenses from an offline computer.

Start the License Client.
Verify that Use GE License Server is selected as the license return mechanism and that the Connection Status is Online in the Advanced Operations settings.

Click the Complete Offline Process tab.
The Complete Offline Process page appears.
On the Complete Offline Process page, click Generate a Response File from an Online Computer.
The Generate a Response File page appears.
Select the request files, the response folder location, and then click Generate File.

If you are using a portable media device to store the response file, remove it and return to the offline computer.
Returning a License from an offline computer.