Frequently Asked Questions

Jobs are getting stuck in the active folder of the device, what do I do?

  • Check the status of the device and the jobs in the device using windows printer control panel or Printnet for Printronix printers. If there are any errors correct the error.

The jobs should start being printed.

  • If in spite of clearing errors at the printer does not help, check the log files for information on reason of failure and take necessary corrective actions, most of the times restart of bqm_alr.exe from CIMPLICITY Process control helps.
  • If the above two steps do not help restart the project, as a worst case scenario, you may have to restart the server.

The printer is printing junk characters or black patches. What should I do?

  • Check the TCP/IP printer properties.
  1. Select a TCP/IP printer in the Windows Printers (or Printers and Faxes) window.
  2. Click File>Properties on the window's menu bar.

The <Printer name> Properties dialog box opens.

  1. Select the Ports tab.
  2. Make sure the TCP/IP printer is selected in the list.
  3. Click Configure Port.

The Configure Standard TCP/IP Port Monitor dialog box opens.

Note: Select the Port Settings tab if it is not the only tab.

  1. Configure the settings as follows.
A Check LPR
B Check _PR Byte Counting Enabled.
  • Restart the printer; many times this can help resolve the issue.
  • (If the settings are correct and restarting the printer do not resolve the issue) try reinstalling the printer drivers.

How do I resolve problems when I use Cimprinter as a port for the broadcast device:

Ensure that you use TEXT as your default datatype.

  1. Select the printer that uses Cimprinter as a default the Windows Printers (or Printers and Faxes) window..
  2. Click File>Properties on the window's menu bar.

The <Printer name> Properties dialog box opens.

  1. Select the Advanced tab.
  2. Click Print Processor.
  3. Select TEXT in the Default datatype box.

Broadcasts to suppliers on the FTP are missing. How do I check this?

Check the following as follows.

  1. Jobs in the history folder of the supplier device.

If you find the jobs in history folder:

  1. Check for the same jobs in the document delivery project directory.

The path is:

<Project name>\DocumentDelivery\<FTP object name>Flush.

  1. Check the order_id of any jobs that are in flush folder.

If the jobs you are looking for are in the flush folder:

  1. Check for documentdelivery.log in the Document Delivery project\log folder.
  2. Check for failures with the selected FTP connection,

Failures may be caused by connection errors while document delivery tried to post the jobs to the supplier FTP.

  1. Addition checks include:

Check if you can:

  • Connect to the FTP server manually.
  • Put files on the FTP server.