Add Response Groups for Escalation

The role of an escalation group in a workflow is to resolve any setback faced due to delay in getting approvals.

Before you begin

Create and save a basic workflow.

About this task

You have the option to add an escalation responding group at every level in a workflow only after adding the approvers group for that respective level.

Procedure

  1. In the Create New Workflow page, under the Escalation Responding Group section, select Add.
    The Add Escalation Responding Group screen appears with a list of group names.
  2. Select the group you want to assign as responders to any escalation in a workflow.
  3. Select Add.
    The selected group is listed under the Escalation Responding Group section.
  4. Enter the number of days in SET ESCALATION REPORTING TIME after which any pending approvals are escalated. An email is sent to the escalation responding group to take action on the pending approvals.
    Note: An escalation can be set to a maximum of 365 days. If the escalation reporting time is not set, then by default the system sets a period of 2 days to escalate the pending approvals.
  5. Select Save.
    The workflow configuration is saved.