Assigning and Reassigning Devices to Technicians

Assign devices to technicians so they can complete cloud enrollment using the local technician console.

Before you begin

  • Create a user with the technician role.
  • Import a device list, or add devices to Edge Manager.

Procedure

  1. In the left navigation pane, select Device Manager > Devices.
  2. Select the devices to assign, and select Select Action > Assign.
    Note: The Assign action is disabled if no filters are applied to the device list.
    Select the check box to the left of Status to select all devices on the page. If your device list spans more than one page, you have to perform this action on each page.
  3. In the Assign dialog box, select the technician from the drop-down list, add a description, then click Assign.
    • Technician – Select a technician or group from the drop-down list.
    • Description – Enter the device description.
  4. To reassign a device to a different technician, follow steps 1 - 3, then click Confirm in the confirmation dialog box to complete reassigning the device.
    You return to the device list, where you can view the name of the technician assigned to the device in the Assigned Technician column, and the device description in the Description column.