Troubleshoot Specific Remote Desktop Session Host Problems

After isolating your problem area, use the information in the following table to begin troubleshooting.

For this problem area...Verify...
Performance

Should you run fewer clients?

Server performance increases with the following:

  • Faster processors
  • More processors (dual, quad)
  • More memory
  • Reduced graphic refresh rate on clients
Connection
  • Is your connection problem for all connections or user specific?
  • Can the Administrator start a session locally and remotely?
Environment
  • Can you create a session on the server?
  • Is the problem the same for all users including Admin?
  • Can you create a new client session?
  • Can you create a client that opens Notepad?

For more information, suggestions, and tips for troubleshooting your Workflow Remote Desktop Session Host environment, refer to the Windows® Server 2008 R2 Help and the Microsoft® Remote Desktop Session Host online documentation.