Resolving External Proficy Authentication Issue During Operations Hub Install

This topic describes the workaround to resolve an Operations Hub installation issue.

The test button used to test connectivity to an external Proficy Authentication instance fails with a message Could not create SSL/TLS secure channel.

To successfully test connectivity to an external Proficy Authentication instance, perform the following steps:

  1. Modify the registry setting on the Operations Hub server to allow for TLS 1.2.
    1. Access the following registry paths and modify the DWORD value name SchUseStrongCrypto with the value data as 1.
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319
      • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319
    2. If the registry value does not exist, then create a new one with the same value name and value data.
  2. Install Operations Hub 2022 referencing the external Proficy Authentication instance.
Note: For more information, refer to Microsoft suggested actions.