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Plant Applications Products Documentation

Web Client Installation Guide
- Installation Overview
- System Requirements (Standard and Enterprise)
- Pre-installation Configuration (Enterprise and Standard)
- Install Plant Applications Standard Web Client
- Upgrade Plant Applications Standard Web Client
- Installing Plant Applications Enterprise Web Client
- Post Installation Configuration (Enterprise and Standard)
- Configuration Manager for Plant Applications Web Client
- Troubleshooting
  - Troubleshoot Access Issues
    This topic describes how to troubleshoot issues when you cannot access Operations Hub UAA, Apache CouchDB, or the Plant Applications database using the host name from the machine on which Docker has been installed. This is applicable only if you have installed Plant Applications Web Client using Docker.
  - Renew the Docker Certificate
    If Docker-based Plant Applications Universal Client machine is shut down during the 90-day interval period, Docker swarm stops working due to certificate expiry. This is a workaround to renew the expired swarm certificates.
  - Access Application Log Files
    If an application or a service encounter any errors, you can use the application log files that provide useful troubleshooting information.
  - Access Connection Properties
  - Swagger URL Authorization Issue
  - Replace the Expired Self-Signed Certificate
  - Unable to log into Operations Hub
  - Post Applications into Operations Hub Manually
  - Create Clients, Scopes, User Groups and Post Applications into Operations Hub
  - About Renewing the Expired Self-Signed Certificate
- Reference

Unable to log into Operations Hub

About this task

After installing the Plant Applications Web Client, if you try to log into Operations Hub with the following credentials:

Operations Hub admin. The system redirects you to the Operations Hub login page.
User. The system displays the following message:
- Access Denied. Check the log file here: {{install location}}/PlantApplicationsDocker/opshub-posting/mnt/log/opshub-posting.log.

Procedure

In the log file, if you find this error message:

Set user permission
                        failed: Unable to get the UAA group Id.

, then restart the Operations Hub machine and post the Operations Hub Plug-in manually. See Post Applications into Operations Hub Manually.