Dashboards Troubleshooting

Context Browser is Empty

While trying to add an asset context, no system activity is evident.

Condition

You are trying to add an asset context to an analysis chart or a dashboard using the Context Browser. You select the Context Browser, but the browser remains blank. There is no spinner indicating that the system is working.

Cause

The system is trying to fetch data; however, unavoidable circumstances, such as network connectivity, may cause the system to time-out.

Remedy

  1. Wait for the asset to load.
  2. Refresh the page.

Page Failed to Load During Navigation from Widget

The page does not load when you select a widget that should access another module.

Condition

You select on a widget that is supposed to access a specific page in another dashboard or module. The page does not load and you receive a message Page failed to load, but there is no indication what you should do.

Cause

There are four possible causes:
  • You do not have access to the specific module the widget is intended to access.
  • You selected a context for the navigation in configuration, but did not specify a dashboard.
  • The dashboard specified in the widget configuration was deleted.
  • The module specified in the widget configuration does not exist.

Remedy

  • If you do not have access to the specified module, contact your administrator to add the proper permissions.
  • For all other causes, refer to Configuring Navigation for Widgets on a Card.
    Tip: Checking the navigation configuration for a widget helps you determine if it is set up correctly. If you cannot find a dashboard or module in the View Selector in configuration, it may have been deleted. You can select the correct dashboard or module there.

Verification

After you have received the proper permissions and/or configured the widget correctly, try selecting the widget again.