Because the Board receives a significant number of these communications, they are initially processed by the GE Corporate Ombudsperson's Office, which acknowledges receipt to the person submitting the communication. The Corporate Ombudsperson's Office supplies any such communication that relates to accounting, internal accounting controls or auditing matters (or a summary) directly to the Chairman of the Audit Committee. The Corporate Ombudsperson's Office also regularly provides copies or summaries of other communications directly to directors depending on the nature of the issues or concerns raised.

With respect to all other communications, the Corporate Ombudsperson's Office provides regular reports to the Audit Committee and GE's lead director at least four times a year. These reports summarize the communications by subject matter and frequency, and break out significant concerns. The reports also include a summary of the status of significant matters that are under review or investigation in response to a concern. This approach ensures that concerns are raised to the directors in an effective manner that accurately informs them of the nature and frequency of the concerns.