Log Files

The Webspace Server creates log files for certain Webspace processes. These files are stored in the log directory and are used to record program errors and events. With this information, Technical Support can diagnose and correct problems that may arise. This can be especially helpful for errors that are only reproducible on specific machines or with a specific application.

All log files, whether they pertain to the client or server machine, are located on the Webspace Server. By default, this path is: C:\Program Files\Proficy\Proficy Webspace\Log. In Log folder are three subfolders: Backup, Codes, and Templates. Be careful not to delete these folders. Webspace messages are recorded within log files prefixed with aps and followed by the date and time (to the nearest millisecond) the Webspace Application Publishing Service was started (for example: aps_2007-04-04_09-55-47-636.html). A new log file is created each time the Proficy Webspace Application Publishing Service is started. The log file with the latest date and time stamp contains messages for the current or most recent instance of the Proficy Webspace Application Publishing Service.

Problems detected in the execution of Webspace are described by entries in the log file. Each entry is uniquely identified by an item number along with a date and time stamp, and a description of the event or program error. Technical Support uses this information to locate a problem's source and to determine its resolution.

Entries in the log file may also include prefixes for locating messages associated with an individual user's session. If the event occurred within the context of a given session, the name of the session will appear at the beginning of the message, for example, SuzyG on Server1.  If the message prefix contains the connection name aps, the event occurred within the Proficy Webspace Application Publishing Service, but was not associated with a connection to another process.

For example, for "iexplore (1908) A client at IP address disconnected from session Logon2 on Fxbifixoct", 1908 is the ID of the process in which the event took place, is the IP address of the Webspace session, and Fxbifixoct is the name of the Webspace Server.

Example Use of Log Files

Say for instance you cannot make a connection to the Webspace Server when you log on from a web session. It could be because you do not have enough physical or virtual memory available to make the connection. Set the output log level to 4 on the server, as described in the Setting the Output Level section, and try to log on again. If the issue was a memory issue, you would see a message similar to this in the log file:

"A session could not be created for user because only 62,935,040 bytes of physical memory were available. The minimum requirement is 134,217,728 bytes."