Troubleshooting Web Reporting Issues

Issue: Remote Certificate is Invalid

The following error message is displayed on web reporting URL instead of Proficy Authentication (UAA) page.

The remote certificate is invalid according to the validation procedure.

The error message is displayed when you install Plant Applications Web Server using the Proficy Authentication (UAA) type with self-signed certificates. The root CA self-signed certificate installed with UAA is not validated when reporting URL is loaded, as it is not available in your machine.

To resolve this issue, it is recommended to install enterprise SSL certificates signed by CA. Refer to Secure Socket Layer and Certificate Requirements to install certificates signed by CA or, follow the steps below to proceed using self-signed certificates.
  1. Navigate to Operations Hub or UAA URL https://<sitename>/iqp.
  2. Click Not secure and select Certificate is not valid.

    Certificate window page appears.

  3. Select the Certification Path tab and select <.…..Root CA.…..>.
  4. Select View Certificate.
  5. Select the Details tab and select Copy to File....

    Welcome to the Certificate Export Wizard page appears.

  6. Select Next.
  7. Select Base-64 encoded X.509 (.CER) and select Next.
  8. Select Browse and navigate to the location you want to save the file.
  9. Enter the file name in the File name field.
  10. Select Next and select Finish to save the file.
  11. Right-click on the saved file and select Install Certificate.
    Certificate Import Wizard page appears.
    • Select Local Machine in the Store Location and select Next.
    • Select Place all certificates in the following store and select Browse to locate certificate store.
    • Select Trusted Root Certification Authorities and select OK.
    • Select Next and select Finish.