Alerting System

The Alerting System is a reliable and efficient solution designed to promptly notify users via email when a particular service becomes unavailable or experiences an unexpected interruption. This system aims to minimize downtime and ensure timely response to service disruptions, enabling users to take appropriate actions to mitigate the impact on their operations. By providing real-time alerts, it empowers users to stay informed about service interruptions and promptly address any issues.

Key features of this utility include:

  • Service Monitoring: The alerting system continuously monitors the availability and status of the targeted service, whether it's a custom service or an application service like Historian Data Archiver(x64), or any other critical service.
  • Customizable Alert Conditions: Alerting system is driven by a config file, which give the flexibility to use by any product. Users can define for alerts for specific services under which they want to receive alert emails. This system accommodates two categories of the services, in case of Historian, user can specify IH and Collectors, since the system do a search a ‘contains’ condition of the given string. It will monitor all the
  • Real-Time Email Notifications: When the system detects a service stop or meets the predefined alert conditions, it immediately triggers an email notification to the designated user. The email includes relevant service name in the subject and the body.
  • User Management: The alerting system allows users to manage their notification preferences and frequency settings in milli seconds to monitor services. They can change recipients to receive alerts, add or remove email addresses.
  • Dump Creation & Uploading to FTP: A configurable attribute will allow the alerting system to create a dump when a service stops. uploads the mini dumps to preconfigured ftp sites, which reduces the manual errors during the setting to create dumps and ftp upload. Let’s assume a user starts the alerting system, and after a few hours, a service get down, then the system automatically creates mini dumps and automatically uploads to the ftp mentioned for analysis.
Note: The ServiceRunCheck.exe utility should be run with Administrator privileges. The ServiceRunCheck.exe.config, also provided with this utility, can be edited in any text editor (such as Notepad). In this file you can update details like user names, passwords, smtp clients, and so on.

For more information, see article ID 000068757 on the GE Digital Support center: https://digitalsupport.ge.com/s/article/Historian-Alerting-System-Utility?language=en_US