Troubleshoot the Archive Service

Archiver cannot create a new archive: If an archive is full and you have disabled Overwrite Old Archives in the Global Options section, Historian can only create a new archive if there is enough disk space available. If you do not have enough disk space to create a new archive, Historian does not generate an alert on the Main page, but instead adds the following messages to the Data Archiver log file: Could not locate empty archive file, nor create one, nor use old one. Stopped processing data write requests. Free up disk space or enable Overwrite Old Archives to continue archiving your data.

Archive service not starting automatically: On some systems the Archiver does not start automatically after install. Start the Archiver manually through the Services window or restart the computer. The Archiver should start on all future restarts. The Archiver service may also fail to start if it is started by an improperly configured domain account. In order to add a user from the domain as the Archiver service start up account, the machine Historian is installed on must have joined the domain. The user changing the service log on account must also have administrative rights to the Historian machine. This user the service is configured with must be a member of the Domain Administrators group and have administrative rights to the Historian machine. The user also needs to be allowed to log on as a service and act as part of the operating system. This is configured in the local policy editor of the Historian machine.

Investigate failed backups: Refer to the ArchiveBackup-XX.log file to investigate failed backups. The backup can fail if the user does not have valid permissions or if the archive name supplied is not valid. For more information, refer to Knowledge Base article: i014491 at http://iglobalcare.gefanucautomation.com.