GEreports: You’re based in in Hong Kong - what does that say about what GE thinks about the future of global economic growth?
John: It says a couple of things. You know, first of all when you reposition senior people, whether it’s me or anybody else that’s senior in the company, you send a signal to the rest of the organisation about what’s important. So the fact that I’m in Hong Kong isn’t as important as the fact that I’m not in the United States.
We chose Hong Kong for a number of reasons and we’re quite happy that we did, but it’s less about Hong Kong than it is about what happens in all the markets we serve around the world including Australia and New Zealand.
GEreports: What’s interesting about doing business in Asia?
John: Well, the diversity. When people talk about Asia, especially people who aren’t familiar with it and don’t get the chance to travel here, they treat it like it’s one homogeneous region and it couldn’t be more diverse if you start in Japan and end up in India, where I was a few weeks ago. They’re all different; and I think that the differences reinforce for us what we have to do on a global scale. It’s important to really “dig in”, in every country. To understand the politics, understand the macro economy, understand what our specific customers need and try not to develop solutions with a one size fits all mentality.
GEreports: It sounds like you’re a student of those cultures?
John: Yes, and I know you can’t fly in with a US or a Western Europe perspective. You have to learn how to change your lens and adjust to the location that you’re operating in and curb your biases.
Knowing when you’re at risk of making a biased judgement because you’re following some stereotype, and being able to adjust to that, is important for any good global leader.
GEreports: It sounds like it must be quite a fun challenge for you.
John: It is a fun challenge, especially in today’s world, there’s a lot going on. And it’s an election in Indonesia a few weeks ago, then a budget was released in India, it’s the challenges in the Middle East and what’s going on in Iraq, the political situation in Russia and Ukraine… There’s very little that you read about in the newspaper or see on TV in this world that doesn’t have implications for us. We have to filter those and figure out what’s important and what isn’t important – and it is a challenge.