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Press Release

GE's First Power Services Remote Monitoring and Diagnostics Center in Asia Pacific Enables Increased Performance through Analytics

December 09, 2016
  • More than 200 Power Generation Assets in More than 10 Countries will be Served by GE’s First Remote Monitoring and Diagnostics (M&D) Center for Power Services in Asia Pacific

  • Customers Can Work Towards Achieving Greater Performance with Capabilities Drawn from GE’s Global Network and Experience in Predictive Maintenance

  • GE’s New M&D Facility and Fleet360* Platform of Total Plant Solutions Support Goal of Cutting Region’s Maintenance Costs by up to 30 Percent


KUALA LUMPUR, MALAYSIA-December 9, 2016-With the launch of GE's new Power Services (NYSE: GE) Remote Monitoring and Diagnostics (M&D) Center today in Kuala Lumpur, Malaysia, more than 200 gas and steam turbines, boilers and generators in over 70 power plants in more than 10 countries across the region will gain access to remote M&D services that help increase plant performance through data analytics. The new M&D Center is Power Services’ first-of-its-kind facility in the Asia Pacific region and is the latest addition to GE’s Power Services global network of M&D Centers.

The M&D Center will support GE’s Fleet360* platform of customized plant solutions, which offers expanded capabilities to service all GE and cross-fleet power generation equipment.

“As a total plant solutions provider, we are constantly evolving and refining our support capabilities in line with our customers’ changing business goals and operating environments,” said Anders Maltesen, general manager-Asia Pacific for GE’s Power Services. “The M&D center is part of our continued commitment to drive digital transformation in today’s dynamic energy landscape and to develop better services and solutions for our customers in Asia Pacific.”

The facility serves customers by helping them overcome operational barriers before they occur, regardless of whether the equipment they manage is supplied by GE or another original equipment manufacturer. Using GE’s predictivity solutions, customers will benefit from a real-time data collection, enabling efficient problem-solving guidance and the avoidance of false alarms. These enhanced capabilities potentially can help reduce maintenance costs by up to 30 percent.

The launch of the M&D Center reflects GE’s commitment to customers in the Asia Pacific region. Currently, over 85 engineering principals and experts serve the region and more are expected to do so over the next five years. The team also has access to physics-based, proprietary algorithms developed by the global M&D team to provide early warnings of more than 180 potential failure mechanisms.

“The continuous operational data flow through M&D helps keep a constant contact with our customer sites and our engineering teams. This creates the ideal platform for better collaboration between our engineers and customers, which facilitates a faster and more complete resolution to the problems faced,” Maltesen added.

The new M&D Center strengthens the existing global network of GE’s power generation M&D locations in the United States, Scotland, France, Switzerland, Dubai, Saudi Arabia, India and China.

About GE

GE (NYSE: GE) is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. GE is organized around a global exchange of knowledge, the "GE Store," through which each business shares and accesses the same technology, markets, structure and intellect. Each invention further fuels innovation and application across our industrial sectors. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

About GE Power

GE Power is a world leader in power generation with deep domain expertise to help customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest and most efficient gas turbine, full balance of plant, upgrade and service solutions as well as our data-leveraging software. Our innovative technologies and digital offerings help make power more affordable, reliable, accessible and sustainable.

For more information, visit the company's website at Follow GE Power on Twitter @GE_Power and on LinkedIn at GE Power.

About GE’s Power Services

GE’s Power Services, headquartered in Baden, Switzerland, delivers world-class solutions for our customers across total plant assets and their operational lifetimes. This organization supports 2,800+ customers worldwide with an installed base of 28,000+ power generation assets, which includes other OEMs, and taps into the Industrial Internet to improve the performance of our solutions over the entire life cycle through the power of software and big data analytics.

For more information, please visit Follow GE’s Power Services on Twitter @GEPowerServices and on LinkedIn at GE Power Services.

Laura Aresi
GE Power - Power Services
[email protected]
+39 02 67335622

Beth Coffman
Soteryx Corporation
[email protected]
+1 518 886 1076

Tom Murnane
Soteryx Corporation
[email protected]
+1 518 886 1076

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