GE Capital Solutions Fleet Services launches its all-new my.FleetOffice in celebration of 11 years providing innovative online fleet management tools to customers. With a new name, new look, new navigation, and new functionality, customers now have even more management options in one place. The new design is organized by drivers, vehicles, reports and includes multi-language access.
GE's Technical Advisory Board provided extensive input through design workshops to ensure that the new navigation addresses customers' workflows -- from ordering to remarketing -- covering U.S., Canada and Mexico. A single-screen layout flows through all customer applications making transition between workflow steps smooth and fast.
"We are excited to offer all-new web-based functionality that follows our customers' workflow processes. The new design allows for multiple tasks to be worked on at one time without having to navigate through screens, " said Eric Hjerpe, digitization manager, GE Capital Solutions Fleet Services. "I want to thank our Technology Client Advisory Board for their valuable input and validation, which ensured that all of our customers receive a high-quality online experience."
Through its 11-year online history, GE has reached 5 million customer page hits per year; 30,000 individual customer users; and now 14 customer-facing modules that address the complete vehicle lifecycle.
Recent enhancements include:
* Driver Management -- GE's "Add Driver" online functionality makes it easier for fleet managers to add and manage drivers without the need for a driver/vehicle relationship. This saves fleet managers time and improves driver profile accuracy. Key benefits include quick and easy vehicle assignments, reduced data entry time, and improved driver data accuracy.
* Vehicle Configurator -- GE's online vehicle configurator provides fleet managers with easy access to current manufacturer data and pricing to assist them in selecting vehicle make, model and options. This facilitates a smooth and accurate vehicle ordering process, which results in significant time savings for fleet managers.
* Remarketing Online Management -- GE's enhanced remarketing online management system provides real-time quotes increasing the speed of several aspects of the remarketing process, including vehicle buyouts and terminations. Customers access a comprehensive view of current vehicle book value, fair market value, related taxes, fees and more -- all facilitating a driver or employee vehicle buyout.
Sherri Ruesink
Capital Solutions - Fleet Services
[email protected]
1-952-828-2875