Managed care is a continuous partnership tailored to each customer’s on-site operations. Collaboration and data analysis translate to meaningful outage guidance. When customers apply the guidance, they can create measurable operational improvements.
Better forecast and plan outages
Improve reliability and turnaround time
Use OEM (Original Equipment Manufacturer) guidance to create operational improvements
Manage unplanned outages
Access 24/7 to OEM engineering support
As energy demands increase, aero equipment has become the preferred solution in peaking operations. Frequent starts can cause excess wear and unplanned outages. Preventive maintenance is the best support for consistent asset reliability and performance.
As a leading OEM, GE offers advantages in product knowledge and long term relationships with our operator community, which allow unparalleled insight into the experience of our global fleet. As our industry evolves, GE’s approach to ensuring reliability and longevity of assets has progressed as well. We’ve moved toward more efficient, effective prescriptive turbine maintenance.
Managed care collects real time data from GE assets, while local inspections reveal condition and time until the next repair or major overhaul. Outage recommendations can improve asset reliability and performance to support the customer’s business plan.
GE approaches aero managed care by prioritizing customer needs and operational profile. Our outage guidance offers precise data to help customers manage asset use and operating performance. By assessing both site operating profile and fleet asset performance, GE can re-align its own operational planning to support customer requirements more effectively.
Making decisions about the operation and maintenance of your aeroderivative gas turbines requires a lot of information—which can be challenging to gather when it’s scattered across multiple platforms. Wouldn’t it be easier to have a single source that contains everything you need to know about your specific equipment?
The new and improved aero customer portal is here. A common platform where you can store and view all your equipment-related data, the portal contains interactive features that allow you to address service bulletins, plan and forecast operations and outages, make critical decisions, and even compare your specific unit’s performance against the fleet average. The more information you share in the portal about your equipment, the better the data you can access will be!
Here's what you can access with the new aero customer portal*:
Get updated compliance information related to the implementation of service and product bulletins on your engines. All the latest bulletins are available, so when planning for an outage you can factor in the service and product bulletins you will need to implement to make sure you have the right parts on hand.
Want to know about all the planned and unplanned events that have affected your engine? Download the historical reports and be better prepared for your next outage. Use the chat function to communicate with our Product Service Engineering team and Customer Service Leaders about specific cases the GE Vernova team uploads to the portal.
Access the O&M documents, engine and package upgrades information, depot reports, and other documents shared by GE Vernova during monthly customer engagements—including RM&D reports, Asset Performance Management (APM) Reliability Plus reports, presentations, and O&M manual updates. You can also upload and share reports, as well as engine-and package-related information.
After a borescope inspection has been conducted, you can obtain a preliminary assessment of the condition of your engine hardware. The risk condition is determined based on a Failure Mode and Effects Analysis methodology that includes photos taken of the hardware, findings reported or observed, engine fired hours and component accumulated hours, operation profile, fuel type, historic repairs/upgrades, reliability data, and expertise domain.
Customers that are subscribed to and participate in the Operational Reliability Analysis Program (ORAP) can view their engine availability and reliability compared to the fleet product line’s reliability and availability values, which helps identify gaps and loss in performance and plan for remedial actions to improve reliability and availability, such as implementation of critical service bulletins.
Access critical asset data and a selection of decision support tools built on the combined GE Vernova OEM knowledge, engineering know-how, and depth of fleet experience. RM&D (Remote Monitoring & Diagnostics) uses our Digital APM (Asset Performance Management) platform to manage outputs and data visualization, and you can see the data that is transferred to the APM cloud through the On-Site Monitoring (OSM) device installed at site. Coming soon: The RM&D app will also include KPIs of user engine data such as generating output MW, temperatures, speeds, and more.
APM Reliability Plus is an early warning detection system that can identify potential issues well ahead of equipment failure. When equipment is in the early stages of failure, subtle signs may begin to appear across different variables—and APM Reliability Plus can pick up on those signs. With a subscription to APM monitoring services, you will have access to the APM portal, where you can view APM cases created by the monitoring team and analyze the data and trends transferred to the GEV cloud from site.
Get the latest updates about the quality gates the engine goes through when undergoing a repair in L2 and L4 service centers. Preview and download the reports and information uploaded by our customer service leaders about the repair process, and chat with our team in real time.
*If you’re not seeing any information being populated in your view of the portal, contact your CSL to discuss how to acquire the services that will feed data into the customer portal. The more data we are able to collect of your assets the better GEV will be able to help you plan for the unplanned to enhance our collaboration.
Explore our new approach to outage planning with aero managed care.
Aero managed care
Let GE provide greater visibility for more reliable operation of your assets.
Aero managed care—Part I: Onsite borescope inspections
With the right data, you can manage your outages efficiently. Learn how our borescope inspections play a role in our managed care program.
Aero managed care—Part II: Asset diagnostics
Once the data has been collected, interpreting the information correctly is key. Explore what diagnostics tools we use based on our deep product knowledge and how it can benefit you.
Aero managed care—Part III: Ongoing support
Discover the dedicated support available to you by opting into the aero managed care service suite.
