Frequently Asked Questions (Non-Docker only)

Can I access the log files created after the Plant Applications Web Client installation or upgrade process?

Yes. You can access the log files created during the installation process from the following directory: %USERPROFILE%\APPDATA\Local\Temp. The log files are available in the format Plant_Applications_Universal_Client_yyddmmhhmmss.

What happens if I upgrade JAVA after installing the Plant Applications Web Client?

If you upgrade JAVA later, it might create some issues in using the Plant Applications Web Client, and Tomcat might stop. To resolve this issue, refer to the Community article 000020691 in the support site http://support.ge-ip.com.

If Transport Layer Security (TLS) 1.1 or 1.2, or the security policy for using the FIPS compliant algorithms is enabled, the Historian installation process fails. To install Historian successfully, you must temporarily disable the required feature, and then after successful Historian installation enable the feature again.