WATERFORD, N.Y.--(BUSINESS WIRE)--Aug. 7, 2002--GE Silicones:
GESilicones.com overflows with commitment to customer service, by
inventing the first on-line solution to complex chemical inquiries
GE Silicones today announced the release of The Fluid Finder(TM) that can be found exclusively within the new Technical Solutions Center at GESilicones.com or by going to www.FluidFinder.com.
This new on-line tool that is Patent Pending, enables Chemists to describe their unique molecular request and construct a chemical inquiry faster and easier than ever before!
The Fluid Finder(TM) requires no previous knowledge of how to operate chemical drawing software and simply creates a visual representation of the molecular backbone from a pallet of options. Then the chemist can submit their customized view to GE Silicones to perform the search.
"Never before has so much innovation and service been offered to Chemists and Engineers," says Sandra Velez Van Dongeren, GESilicones.com Global Interactions Manager. "The new Fluid Finder(TM) is just another example of all the expertise that gets poured into our website and is spilling out all over the Internet."
The Fluid Finder(TM) can be entered from the GESilicones.com top page or directly, by going to TechnicalSolutionsCenter.com or by typing in www.FluidFinder.com. Some of the other benefits of the tool include:
- The Ability to select multiple, independent functional groups and add them to your custom backbone diagram. - Featuring "FlaskMan(TM)", the "Virtual Research Assistant(TM)", who acts as an interactive host to assist in customer queries. - Automated Feedback emailed to the Chemist based on the availability of the molecule being researched. - The Ability of the user to connect with links throughout the GE Silicones Web Site that contain technical literature related to their query. - A direct link to our Research and Development Team available 24/7. - Access to various other electronic tools and material selection wizards also located within the Technical Solutions Center.
Charles Chiappone, Sell Side Digitization Manager at GE Silicones said, "With the creation of this new wizard, we set the standard for Silicones customer interaction on the internet. Imagine, not only can you research and buy online 24/7 but also, now you can actually build the molecule you would like to ask us about. This is just the next step toward making GESilicones.com the ultimate Silicones Business tool and Transaction Center.
About GE Silicones
GE Silicones, headquartered in Waterford, NY, is an operating division of the newly formed GE Specialty Materials Business and has major manufacturing Facilities in Waterford, NY; Ohta, Japan; Levekusen, Germany; and Bergen op Zoom, the Netherlands. It employs 3,300 people and manufactures more than 4,000 applications. Most major industries, including automotive, consumer retail, building and construction, healthcare, electrical and electronics, aerospace, cosmetics, specialty coatings and various chemical and mechanical markets use GE silicones. For more information, visit www.GESilicones.com.
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CONTACT:
GE Silicones
Milissa Rocker / Barry Stein
518/233-3251