GE began moving towards a focus
on quality in the late '80s. Work-Out®, the start of our journey, opened our
culture to ideas from everyone, everywhere, decimated the bureaucracy
and made boundaryless behavior a reflexive, natural part of our
culture, thereby creating the learning environment that led to
Six Sigma. Now, Six Sigma, in turn, is embedding quality thinking
process thinking across every level and in every
operation of our Company around the globe.
Work-Out® in the 1980s defined how we behave.
Today, Six Sigma is defining how we work and has set the stage
for making our customers feel Six Sigma.