GE's evolution towards quality

GE Home
Making Customers Feel Six Sigma Quality
– What is Six Sigma?
GE's Evolution
Towards Quality
Key Elements of Quality
– the Customer
– the Process
– the Employee
The Six Sigma Strategy
– Key Concepts
GE's Commitment
to Quality
Six Sigma PDF

GE began moving towards a focus on quality in the late '80s. Work-Out®, the start of our journey, opened our culture to ideas from everyone, everywhere, decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that led to Six Sigma. Now, Six Sigma, in turn, is embedding quality thinking — process thinking — across every level and in every operation of our Company around the globe.

® in the 1980s defined how we behave. Today, Six Sigma is defining how we work and has set the stage for making our customers feel Six Sigma.

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