A flexible premier service agreement to simplify your hydro operations

With complete outage coverage and priority expert service and maintenance, GE’s Hydro Prime Assistance Agreement can help you minimize production losses and concentrate on what’s important – your energy production and trading.


Benefits of the Prime Assistance Agreement


Complete Coverage

For both planned and unplanned outages, emergency repair, and all regular maintenance.


Priority Service

With one point of contact, customized support, emergency fast response, and a response time commitment.


Cost Predictability

Negotiated and preferred rates. Because nobody likes surprises.


Total Flexibility

Select just the services you need up front with a small minimum volume agreement.


Expert Services

With over a century of expert knowledge, our highly-trained engineers service both GE equipment and all other OEMs, helping you optimize your staff knowledge and resources.

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All the services that you need - No More, No Less

Together, we’ll build the program that’s right for you with our wide range of service offerings.

GE’s expert service options includes:



  • Technical support
  • Emergency services
  • Maintenance and repair
  • Diagnosis programs
  • Parts
  • Digital asset management

Service and maintenance for all plant equipment and systems

  • Turbine and governor  
  • Generator and excitation 
  • Control system and balance of plant   
  • Hydro-mechanical and lifting equipment 
  • Expertise on GE and other OEM equipment

Covering all issues and priorities with expert solutions



  • Vibration and noise
  • Leakage
  • Machine and operator safety
  • System cleanliness
  • Water cavitation, erosion, and corrosion
  • Performance and reliability
  • Fatigue and cracks

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Case Studies

Limiting downtime and maximizing production
GE Customers are already benefitting from Prime Assistance Agreements