As technology in the utility and telecoms industry has become more advanced, the need for mobility has increased. The industry is continually changing and utilities and telecoms face a challenging environment. Keeping pace with regulatory requirements, increasing capacity, and improving reliability—while still maintaining high levels of customer service—can be an overwhelming task.
The world for utilities and telecom providers will constantly change and evolve towards centralized control and decentralized execution, and there is a shift toward a more mobile workforce in utility and telcoms management.
To survive the inevitable disruption from these changes, utilities will have to transition to Digital Service Providers (DSPs) and adopt new mobile solutions for:
- Technician mobile workforce management
- Remote and mobile plant operations
- Field service control and inspection
- Equipment damage assessment
- Geospatial network optimization.
Are you ready?
Gartner recommends Utility CIOs optimizing foundational technologies in utilities to "Determine digital field worker needs and contribute to field force business outcomes by partnering with field service leaders to articulate a modern, digital field force strategy.”*
In Gartner’s recent Market Guide for Mobile Workforce Management (MWM) for Utilities, Nicole Foust predicts that by 2020, 50% of utility mobile workforce management deployments will be cloud.*
SERVICEMAX MOBILE WORKFORCE & FIELD SERVICE MANAGEMENT
ASSET PERFORMANCE MANAGEMENT FOR MOBILE
*Trademark of General Electric Company