Control system lifecycle services
Whether you need 24/7 technical support, live remote diagnostics, onsite field engineering, or parts management, we have you covered.
Work with GE
Lifecycle management services
We understand your challenges with aging equipment and limited resources. Your control system is crucial for plant safety and efficiency. With a lifecycle management and servicing contract from GE, you'll get expert maintenance for critical plant assets like turbines, generators, starters, and control systems.
We're dedicated to assisting you with fleet diversity and workforce changes. Our solutions offer peace of mind and share in your risk, helping ensure long-term value.
24/7
technical support
2,500
technical support cases per year
40 years
technical training experience
Cyber solutions in 44
countries and 6 continents
>17,000
active part numbers
Benefits
Get the most out of your investments
Remote diagnostic support
Address resource and budget reductions at a fraction of the cost of sending an engineer to your site
Our team can deliver immediate technical support, expertise, and troubleshooting. Application and control system experts are available 24/7 to provide interactive support within minutes—typically identifying a solution within 2 hours.
Remote diagnostics can also perform proactive health checks to ensure that our customers are getting the most out of their assets. Our cybersecure remote connection technology puts you in control of who and when connections are made to your site.
Phone and email support
Our controls and turbine experts solve 2,500 technical support cases per year, addressing a wide range of issues across customers and industries
- Priority response over non-contract customers
- Normal business hours = target <4 hours to respond
- Off normal business hours = target <6 hour for emergencies
- Otherwise, next business day response target
- Pre-purchased block of hours can be used for many different services
- Discounts on technical support hours
- Flexible multi-year support service contracts (1, 3, and 5 years)
Global technical support
North America: 1-888-943-2272; 1-540-387-8726
Latin America (Brazil): +55-11-3958-0098
Europe (France): +33-2-72-249901
Asia (Malaysia): +60-3-62074379
Africa/India/Middle East (UAE): +971-4-817-3404
General support: [email protected]
Control parts support: [email protected]
Onsite field engineering
Field engineers with more than 30 years of accumulated domain knowledge
As the equipment OEM, we have strong advantages that set us apart from our competition, while ensuring to our customers that they’re getting the very best service. From controller upgrades to preventive maintenance and lifecycle management, we never stop working to get the most value out of your assets.
Our onsite offerings include:
- Plant health assessments
- Preventive maintenance
- Pre-outage planning
- Calibration and optimization
- Resident field engineer
- Emergency break-fix support
Preventive maintenance
Your control system is the brains of your operation, so make sure you’re getting the most out of all your investments
Our preventive maintenance checks provide:
- Critical planning for your next outage
- Recommendations based on system alarms and logs
- Testing for power supply failures and ground faults
- Site-specific recommended patches and updates
- Informal training/coaching as needed
- Optional spares and obsolescence assessments
- Detailed report with all recommended actions
These visits are especially useful in planning for an upcoming outage to ensure that you meet your outage schedule and budget targets. Most importantly, these visits make you a true partner in shaping the future of your control system.
Service packages
Customized service packages to meet your needs
These packages are completely flexible and can be a combination of any of our service offerings. We know that each customer is unique, and we pride ourselves on creating the right service package to achieve your specific goals.
Resident engineering
Access to a dedicated controls expert without the added overhead cost
Resident engineer is a fully customizable offer that’s unique to each site and scalable depending on equipment or services coverage.
Our resident engineers can support with:
- Backups
- Preventive maintenance
- Troubleshooting
- Software updates
- TILs, and more
Contact us
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