Get the most out of your investments

Remote diagnostic support

Address resource and budget reductions at a fraction of the cost of sending an engineer to your site


Our team can deliver immediate technical support, expertise, and troubleshooting. Application and control system experts are available 24/7 to provide interactive support within minutes—typically identifying a solution within 2 hours.

Remote diagnostics can also perform proactive health checks to ensure that our customers are getting the most out of their assets. Our cybersecure remote connection technology puts you in control of who and when connections are made to your site.

Phone and email support

Our controls and turbine experts solve 2,500 technical support cases per year, addressing a wide range of issues across customers and industries

  • Priority response over non-contract customers
  • Normal business hours = target <4 hours to respond
  • Off normal business hours = target <6 hour for emergencies
  • Otherwise, next business day response target
  • Pre-purchased block of hours can be used for many different services
  • Discounts on technical support hours
  • Flexible multi-year support service contracts (1, 3, and 5 years)

Global technical support

North America: 1-888-943-2272; 1-540-387-8726
Latin America (Brazil): +55-11-3958-0098
Europe (France): +33-2-72-249901
Asia (Malaysia): +60-3-62074379
Africa/India/Middle East (UAE): +971-4-817-3404
General support: [email protected]
Control parts support: [email protected]

Onsite field engineering

Field engineers with more than 30 years of accumulated domain knowledge 

As the equipment OEM, we have strong advantages that set us apart from our competition, while ensuring to our customers that they’re getting the very best service. From controller upgrades to preventive maintenance and lifecycle management, we never stop working to get the most value out of your assets.

Our onsite offerings include:

  • Plant health assessments
  • Preventive maintenance
  • Pre-outage planning
  • Calibration and optimization
  • Resident field engineer
  • Emergency break-fix support

Preventive maintenance

Your control system is the brains of your operation, so make sure you’re getting the most out of all your investments

Our preventive maintenance checks provide:

  • Critical planning for your next outage
  • Recommendations based on system alarms and logs
  • Testing for power supply failures and ground faults
  • Site-specific recommended patches and updates
  • Informal training/coaching as needed
  • Optional spares and obsolescence assessments
  • Detailed report with all recommended actions

These visits are especially useful in planning for an upcoming outage to ensure that you meet your outage schedule and budget targets. Most importantly, these visits make you a true partner in shaping the future of your control system.

Service packages

Customized service packages to meet your needs 

These packages are completely flexible and can be a combination of any of our service offerings. We know that each customer is unique, and we pride ourselves on creating the right service package to achieve your specific goals.

Resident engineering

Access to a dedicated controls expert without the added overhead cost

Resident engineer is a fully customizable offer that’s unique to each site and scalable depending on equipment or services coverage.

Our resident engineers can support with:

  • Backups
  • Preventive maintenance
  • Troubleshooting
  • Software updates
  • TILs, and more
Contact us

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