Work with GE Vernova

What are controls lifecycle services?

We understand your challenges with aging equipment and limited resources. Your control system is crucial for plant safety and efficiency. With controls lifecare services from GE Vernova, you'll get expert maintenance for critical plant assets like turbines, generators, starters, and control systems.

We're dedicated to assisting you with fleet diversity and workforce changes. Our solutions offer peace of mind and share in your risk, helping ensure long-term value. We offer flexible controls support services that can be customized to meet your business needs.

Benefits

Get the support you need—when you need it

Remote diagnostic support

 
Address resource and budget reductions at a fraction of the cost of sending an engineer to your site

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Our team can deliver immediate technical support, expertise, and troubleshooting. Application and control system experts are available 24/7 to provide interactive support within minutes—typically identifying a solution within 2 hours.

Remote diagnostics can also perform proactive health checks to ensure that our customers are getting the most out of their assets. Our cybersecure remote connection technology puts you in control of who and when connections are made to your site.

24/7 tech support by phone & email

 
Our controls and turbine experts solve 2,500 technical support cases per year, addressing a wide range of issues across customers and industries

Technical support

North America: 1-888-943-2272; 1-540-387-8726
Latin America (Brazil): +55-11-3958-0098
Europe (France): +33-2-72-249901
Asia (Malaysia): +60-3-62074379
Africa/India/Middle East (UAE): +971-4-817-3404
General support: [email protected]
Control parts support: [email protected]

Customers with service agreements will experience these additional benefits:

  • Priority response over non-contract customers
  • Normal business hours = target <4 hours to respond
  • Off normal business hours = target <6 hour for emergencies
  • Pre-purchased block of hours can be used for many different services
  • Discounts on technical support hours

Onsite field engineering

 
200+ OEM certified and experienced controls field engineers around the world

As the equipment OEM, we have strong advantages that set us apart from our competition, while ensuring to our customers that they’re getting the very best service. From controller upgrades to preventive maintenance and lifecycle management, we never stop working to get the most value out of your assets.

Our onsite offerings include:

Plan ahead

Stay ahead of your emergent needs

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Preventive maintenance

Your control system is the brains of your operation, so make sure you’re getting the most out of all your investments. Our preventive maintenance checks provide:

  • Critical planning for your next outage
  • Recommendations based on system alarms and logs
  • Testing for power supply failures and ground faults
  • Site-specific recommended patches and updates
  • Informal training/coaching as needed
  • Optional spares and obsolescence assessments
  • Detailed report with all recommended actions
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Resident engineering

Resident engineer is a fully customizable offer that’s unique to each site and scalable depending on equipment or services coverage. Our resident engineers can support with:

  • Backups
  • Preventive maintenance
  • Troubleshooting
  • Software updates
  • TILs, and more

Contact us

Need more information about Controls Lifecare Services?