• Standardizing Workflows of Water Operations

    To mitigate the loss of institutional knowledge, Waterford implemented GE Software to standardize workflows of its water operations—improving process consistency and efficiency.

Like many of its counterparts across the country, Waterford Township Department of Public Works was faced with losing a significant number of DPW staff to retirement; some had more than three decades of water and wastewater knowledge. 

With GE's work process management software, it linked its SCADA, Computer Maintenance Management Systems (CMMS) and Document Management Systems (DMS) to standardize workflow procedures and mitigate the loss of institutional knowledge.

The solution allowed staff to automate processes and manage by exception, enabling quick actions based on real-time data using condition-based events to automatically determine whether action is needed. It also helped open the door to additional efficiencies using future capabilities such as preventative maintenance for optimized asset performance.          


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