Shadowing a Session

About this task

Session shadowing allows multiple users to view and control a single Webspace session. Only administrators can connect to running Webspace sessions, but only with permission from the session's user. A shadow session does not consume a license; however, each open browser window (even if logged on under the same user name) does consume a license.

Procedure

  1. From the Webspace Admin Console application, in the main window, click the Sessions tab.
  2. From the Sessions Name column, select the session(s) you would like to shadow
  3. On the Tools menu, point to Sessions, and then click ConnectFrom the Sessions Name column, select the session(s) you would like to shadow.

    -Or-

    From the Sessions Name column, right-click the session you would like to shadow, then click Connect.

    After the session is selected, a message is displayed to the session's user requesting permission to connect to the session. If the user clicks Yes, and allows access to his or her session, the connection is made immediately and the Webspace session opens in a new frame window.

    If the user clicks No and denies access, the following message is displayed on the server:

    The session's owner has denied access to the session.

    Session shadowing will also be denied when the session is disconnected, when the session is in the process of shutting down, or when the user fails to respond within one minute. Connection is also denied in the event of a Webspace communication failure.

    The Sessions tab in the main windows of the Webspace Admin Console displays the number of clients connected to a session. Two or more clients in the Connected Clients column indicates that the session is being shadowed. Disconnected sessions have 0 connected clients. To disconnect from a session and end session shadowing, simply close the frame window where the session is displayed.

    Note: When an Webspace session is being shadowed, the server's cursor remains on the client until that session is closed. It does not go away even when the session is no longer being shadowed.